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I just found out that the sales department has recieved two calls from customers who want Dish Network, but only if Jason installs it. ;) They said if Jason doesn't install it, they don't want it. See? My reputation precedes me. :)

Well apparently Dr. Bob is a fan of the 'hit-and-run' mentality. Just get the customer to sign on the dotted line and then who cares what happens, you got the sale. I personally think that in this day and age people are tired of that and are alot smarter too. I'm not saying I do this kind of...

Well, like I said, companies need to look at the big picture. Right now E*'s contract is 18 months. Thats 1 1/2 years. Better to have a happy non-customer than a disgruntled customer who's locked into something they didn't want in the first place. Also, the only reason that customer even...

I blame it on the French. It's always the French. I tell my customers that the reason they have no line of sight is because of the French.

There ya go. You hit the nail on the head. In my opinion this is a market-driven lose-lose situation. The satellite companies are heading toward driving themselves into the ground. Customers know a good install and a good installer. When you take the time to address their needs and concerns...

Exactly! Residential satellite installation is turning into more like pizza delivery. But I do understand that companies probably aren't making all that much money from these installs like they used to. It's funny but I actually thought about a business where I would go to someone who was...

I just can't do it anymore. I've been working as a residential installer for about 5 years now and honestly, I don't like where I see the business going. Are there no more good satellite technicians? I drive around all day looking at random houses and think, 'Is this what we've become?'. I...