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  1. I

    Still the phone company... can't even order

    Well I signed her up for brighthouse. It costs more, but I've dealt with them in Sarasota before. They are pretty good about customer service, and replacing a faulty cable box (which they have a lot of, especially DVR boxes) is easy with them. Stop by their office, swap it. Simple...
  2. I

    Still the phone company... can't even order

    I have never dealt with a more inept provider than Verizon in my life. My Mom wants FIOS. Her 2 year old neighborhood in Florida has FIOS. Her neighbor has FIOS. I've been trying to order for 3 days. I'm now giving up. First, the automated online system says online ordering is not...
  3. I

    Cable customer service vastly improved

    I got the cable modem installed with basically no hassles but a few hiccups, good but not perfect. Installer showed up in the window, in his old truck (not adelphia). It think at this point, A has sold most of their assets. He was smoking and looked like typical MadTV contractor from another...
  4. I

    Cable customer service vastly improved

    I agree with you. I had horrible TW service in Oxford Ohio. In the era of other communities starting digital cable, they still had the 36 channel system in that town because they could. That's when I got Dish. I had had bad cable experiences before that, and since (friends installing cable...
  5. I

    Cable customer service vastly improved

    I've dealt on and off with cable over the years, both for myself and for family I've had some recent experiences with both Adelphia and TW that have been so positive, I can't believe it is the same industry as I've dealt with in the past. Adelphia is installing cable modem tomorrow, and...