721 Issues

kstuart

kstuart

SatelliteGuys Master
Nov 5, 2006
5,206
0
Northern California
Apple reverts to older software when an update has a bug, and even has "older version reinstallers" available. They seem to be gaining market share.

Dish should never be "embarrassed" to get it right, even if it means taking one step back to go two steps forward!
As a software engineer, I can say that if it is a relatively obvious mistake (like the recent 501/508 bug that caused the DST fix to be apply after every reset, instead of once a year), you can change the one line, recompile it, do some tests, and get it out in a day or two (which they did for that 501/508 bug).

BUT, if it is a more sophisticated problem, like this two tuner problem, then it is not immediately obvious what needs to be done, so certainly the CSRs are not going to know how long it will take.

E* (and most other software development departments) don't like to revert to the previous version, partially because it looks bad from a marketing viewpoint, but more because the time spent reverting could be more profitably spent fixing the bug, which will have to be done anyway.

E* in particular has unique problems with reverting to older versions, because in addition to cute interface features, the new software often has essential support features, such as adding a new satellite position (like 105, 121, 118.75, or 129) that is absolutely needed just to provide channels.

Generally, E* has a good track record of eventually fixing all the problems, and they are more accessible than most engineering departments - word about problems really does reliably reach them.

Their resources are not infinite :) , so some patience is necessary. If you have two receivers, it often helps to have two different models.
 
I

iKramerica

SatelliteGuys Pro
Feb 20, 2004
242
1
How much patience? 5 weeks? Two years?

so some patience is necessary.


Nope. They broke some features 2 years ago and they aren't fixed. How much patience are we supposed to have exactly?

You buy a VCR from Sony.

3 years later, they come into your house and put new firmware on it without asking.

Now it can't record 1/2 the time. They say they will eventually fix it. But if you want, they can send you a "refurbished" replacement for the one they broke (that may have the same problem), or upgrade you to a newer model that carries a $5 extra fee per month and a new commitment.

I'm supposed to just accept that?

That's basically what Dish has done. They didn't ask me if I wanted to update. They added features that weren't part of the package. They broke a lot of things. It's over a month now, and they haven't fixed it.

Once a product is out of warranty, customers should have the option to allow/deny updates. If you can choose to not install PC software updates, you should be able to choose not to install DVR updates. People often wait to see if the update breaks anything on the PC side for this reason.

After all, there's a menu item specifically on the 721 to check for updates you may want to install. So obviously it's a feature Dish thought made sense when they designed the interface. They just don't implement it, instead uploading software without your approval on your privately owned, out of warranty hardware.

That's the behavior class action lawsuits are made of, but of course the only winner there is the lawyer...
 
S

Smith P.

On Vacation
Oct 4, 2003
8,907
1
Bay Area, CA
They're affraid if someone smart enough will make some changes in the 721 DishLinux and will lock it, he will continue enjoy watching/recording without fee and issues. :D
 

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