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Message: [QUOTE="tonyp56, post: 222679, member: 5440"] Hey, I can tell you all that you are not the only ones that have dealt with Dish's customer support. And to think that they won the JD Powers award! FYI: If you call their customer support line you won't get any help there either! Though you will talk to someone, they won't be able to help you. I called because my TV that I bought from Dish Network, to which the owners manual that came with the TV, says call Dish. About a problem that I had, the CSR actually asked me, "so what is it you want me to do?" Gee, let me think, I call you, I describe a problem that I am having with a piece of your equipment, and you don't know what I want you to do? So I came here, (satelliteguys.us) and found the answer. [/QUOTE]