has anyone tried to update their payment information lately?

[Jim S.]

I tried to update my credit card expiration date today and I got a message that the payment couldn't be processed at this time and I should try later or call them. I tried a few more times, same response. So I decided to try to set it up for direct withdrawal from my bank account instead, and this time I just got a message that something was wrong.

So I let some time go by and tried again tonight. This time I get a message that my account has reached the maximum number of payment attempts! What the hell is this crap?

Does anyone think that the problem is going to clear up on its own, or am I going to have to call them, which I dread doing because it never goes well?

 

[KAB]

Does anyone think that the problem is going to clear up on its own, or am I going to have to call them, which I dread doing because it never goes well?

Only time...or your phone will tell.

 

[Almighty1]

There is a 5 payment limit daily based on Eastern Time, it does not matter if the payment goes through or not. The 5 limit is the total on phone, app, website, representative.

 

[charlesrshell]

I tried to update my credit card expiration date today and I got a message that the payment couldn't be processed at this time and I should try later or call them. I tried a few more times, same response. So I decided to try to set it up for direct withdrawal from my bank account instead, and this time I just got a message that something was wrong.

So I let some time go by and tried again tonight. This time I get a message that my account has reached the maximum number of payment attempts! What the hell is this crap?

Does anyone think that the problem is going to clear up on its own, or am I going to have to call them, which I dread doing because it never goes well?

The few times I tried to update my credit card thru the years I aways ended up haviing to call. Never could get it to work in the web or app.

 

[vlad_]

My autopay and the $5 discount mysteriously disappeared about 2 months ago. When I inquired, I was told that the credit card had denied the charge, or maybe the card had changed. After checking with AmEx, they showed no attempt for the charge. And obviously nothing had changed with my card.

When I called back to reinstate the autopay, I was told that the $5 discount for auto pay was only for new customers. Odd! I had it for over 4 years!

 

[Strega]

I've had to call at least twice over the years (~24 years) to update my payment method. The last time I had to call, they updated my payment but also said: I'm sorry sir but your old 722K is just way too old so we simply must update you. I still wonder if not being able to update online might have been intentional in that case.