HD Upgrade Question

T

twoshort

Thread Starter
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Mar 4, 2008
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Hi everyone, I'm a long time lurker and new member. It has come to my attention that I can upgrade to HD and DVR and pay the same monthly amount that I do now. My question is about the equipment upgrade. From what I see online they're going to charge me $200 to upgrade. Is this correct? If I were a new customer I wouldn't be charged this.

Let me also say that I am not under any kind of obligation/contract with them.

So is this true? Is it going to cost me $200 to upgrade to a dual TV HD DVR? Do I need a new dish as well (mine was installed about 22 months ago)? Is there any way to get around this charge?
 
T

twoshort

Thread Starter
Member
Mar 4, 2008
5
0
$600+? It took the guy an hour, tops. Perhaps I'm in the wrong line of work.

This just seems kind of silly and exorbitant to me. So it does require a new dish?
 
harshness

harshness

SatelliteGuys Master
May 5, 2007
17,173
3,111
Salem, OR
$600+? It took the guy an hour, tops. Perhaps I'm in the wrong line of work.
Don't quit your day job. The $600 includes much more than just the labor to install. It includes all of the antenna, hardware and cabling as well as the receiver(s) that you got when you signed up. In the financial documents this is known as Subscriber Acquisition Cost. Over at DIRECTV, the SAC for 2007 was $692/new subscriber.
 
T

twoshort

Thread Starter
Member
Mar 4, 2008
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I guess I didn't even realize i owned my receiver(s).
 
harshness

harshness

SatelliteGuys Master
May 5, 2007
17,173
3,111
Salem, OR
I guess I didn't even realize i owned my receiver(s).
You don't own your receivers. It costs DISH money to buy them and that money is charged off to SAC. In theory, by the time you return them, they won't be worth much so they just write it all off up front.
 
T

twoshort

Thread Starter
Member
Mar 4, 2008
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Meh. OK. So can I cancel my service for 30 days and come back as a new customer and save myself the $200?
 
Posty-McPOst

Posty-McPOst

SatelliteGuys Pro
Sep 13, 2006
336
0
Columbus, OH
I would try using your leverage as an out-of-contract sub first. Threaten to leave and see what you get.
 
T

twoshort

Thread Starter
Member
Mar 4, 2008
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Yeah, I thought about that. I've just had such a hard time communicating with the CSRs in the past...
 

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