How To Contact DIRT Rep (1 Viewer)

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az99

SatelliteGuys Pro
May 27, 2014
252
49
I am having trouble renewing my service at a reasonable price. They say the best they can do is a minimal discount causing me a 20% increase. Is there anything a DIRT rep may be able to help with. Long time customer, 200 pack, Hopper, Joeys etc.

Thank You
 
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boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,033
Dorchester, TX.
I am having trouble renewing my service at a reasonable price. They say the best they can do is a minimal discount causing me a 20% increase. Is there anything a DIRT rep may be able to help with. Long time customer, 200 pack, Hopper, Joeys etc.

Thank You
You might try cancelling then requesting a "LOYALTY REP." DIRT of today is not the DIRT you remember they are almost useless.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,631
26,404
Fairfax, VA
You might try cancelling then requesting a "LOYALTY REP." DIRT of today is not the DIRT you remember they are almost useless.

Yes, they are a shadow of their former selves. I was able to tell them my account and PIN and they were able to look up stuff right away and fix it almost in real time. They were awesome! I even upgraded to the H3 with them.

Now, security mandates (from where?) prevent them from using 3rd party websites (such as this one) to obtain our account credentials. I wonder how they justify doing this on Facebook or Twitter? Maybe they're doing the same thing on those platforms, i.e. referring everybody to Dish's website.
 
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docdaddy

SatelliteGuys Pro
Sep 2, 2016
462
276
Birmingham, AL
Well, that is disappointing. We are moving cross country next week, from our house with Dish to an apartment where we will stay until we find a new house. Which may take a month or 6 months, no idea. I got on chat on the Dish site just now to discuss options, and instead of a conversation I felt like I was talking to a robot. Every question resulted in a response that looked like a cut and paste of policies. I got a new two year contract beginning of November 2018 (my previous 2 year deal expired and my monthly cost was two high so they have me a new deal) so I am trying to calculate the cost of cancelling I assume I'd have to pay the cost of the bill from now until November 2020?) vs. pausing (and the robot guy said we have 3, 6, and 9 month pauses, which one do you want.) I exited that chat and may see if I get anyone better on the phone.

If my current bill is $120 per month including Hopper 3 and two Joeys, I assume if I cancelled I would owe $120 for each month left on my contract?
 

DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
674
664
Well, that is disappointing. We are moving cross country next week, from our house with Dish to an apartment where we will stay until we find a new house. Which may take a month or 6 months, no idea. I got on chat on the Dish site just now to discuss options, and instead of a conversation I felt like I was talking to a robot. Every question resulted in a response that looked like a cut and paste of policies. I got a new two year contract beginning of November 2018 (my previous 2 year deal expired and my monthly cost was two high so they have me a new deal) so I am trying to calculate the cost of cancelling I assume I'd have to pay the cost of the bill from now until November 2020?) vs. pausing (and the robot guy said we have 3, 6, and 9 month pauses, which one do you want.) I exited that chat and may see if I get anyone better on the phone.

If my current bill is $120 per month including Hopper 3 and two Joeys, I assume if I cancelled I would owe $120 for each month left on my contract?

If you have a contract on your account the early termination fee is prorated at usually about $20 for each month remaining in the contract. If you do put the account on Pause, any offers are forfeited so when the account is unpaused the remainder of the contract (the pause service also pauses the contract) would be at the regular rate.

Our team can be contacted over our social media sites where we can access accounts.
 
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TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,631
26,404
Fairfax, VA
Our team can be contacted over our social media sites where we can access accounts.

Can you refresh my memory as to which social media sites, and also who (which handles) the real Dish reps are on those sites? I also wonder about my account security on 3rd party sites like Facebook or Twitter. If Scott's site (this one) doesn't provide good enough security, why would Twitter or Facebook be OK? For example, I believe both of those sites snoop on traffic.
 
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DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
674
664
Can you refresh my memory as to which social media sites, and also who (which handles) the real Dish reps are on those sites? I also wonder about my account security on 3rd party sites like Facebook or Twitter. If Scott's site (this one) doesn't provide good enough security, why would Twitter or Facebook be OK? For example, I believe both of those sites snoop on traffic.

We're verified as Dish on Facebook, and Dish_Answers on Twitter. We were not given any information as to why we are no longer able to access accounts over the forum here.
 

Cold Irons

SatelliteGuys Pro
Pub Member / Supporter
Dec 7, 2005
646
210
Fredericksburg, VA
Can you refresh my memory as to which social media sites, and also who (which handles) the real Dish reps are on those sites? I also wonder about my account security on 3rd party sites like Facebook or Twitter. If Scott's site (this one) doesn't provide good enough security, why would Twitter or Facebook be OK? For example, I believe both of those sites snoop on traffic.
Exactly right; I'm certainly not giving my account info on either of these (actually, not on facebook anyway). DIRT arranged two moves for me, one in 2016 & one in 2018 (2016 included upgrade from 722 to Hopper 3), and it was so quick & easy. A couple of message exchanges & I had it all arranged right here on Sat Guys. The DIRT team here was a real asset to Dish Network & was short-sighted to take them away.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,631
26,404
Fairfax, VA
We're verified as Dish on Facebook, and Dish_Answers on Twitter.

OK; I am now following Dish on Facebook. I am also following Dish Answers on Twitter. But I see I am also following "Dish" on Twitter. Is that some imposter? :(
DIRT arranged two moves for me, one in 2016 & one in 2018 (2016 included upgrade from 722 to Hopper 3), and it was so quick & easy.

Yup; same here regarding the 722 to Hopper upgrade. I really really miss the old DIRT. I hope those folks are still working for Dish because they were absolutely awesome. I sometimes had account issues solved in 5 minutes!!! I never got the endless reboot orders that we normally get out of a telephone rep. Remember Speedy Gonzales? That guy was FAST!
 

Jim5506

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Oct 19, 2004
7,467
2,215
Lubbock, Texas
Everyone's first contact on chat is with a computer, it is really dumb and cannot handle more than simple requests. If you can get it to transfer you to a live person, you are fortunate.

I was fortunate to be transferred, then was immediately hung up on, so I called in on the phone, but be patient there also.
 

DishSubLA

SatelliteGuys Master
Apr 9, 2006
5,286
1,141
Yes, they are a shadow of their former selves. I was able to tell them my account and PIN and they were able to look up stuff right away and fix it almost in real time. They were awesome! I even upgraded to the H3 with them.

Now, security mandates (from where?) prevent them from using 3rd party websites (such as this one) to obtain our account credentials. I wonder how they justify doing this on Facebook or Twitter? Maybe they're doing the same thing on those platforms, i.e. referring everybody to Dish's website.
One would think that if Dish really wanted to get things done, they could talk to us by phone, and I mean I would be willing to send to them via private message, my personal telephone number to call me (Dish would probably not want to have their special phone number possibly being shared with other customers). That should satisfy any "security" phony-baloney regarding our account information. Hmm, but they are not offering to call us, and I wonder why?

I can only hope that DIRT is one of the details Charlie has left to the CEO and does not represent Charlie's view on DIRT. DIRT meant a lot to SatGuys members and prevented several customers from leaving Dish, IMHO. This is the time to brown-nose customers (with millions leaving satellite), not be UN-helpful and hard to get, and if the customer wants too much, then Dish has the freedom and right to say to that customer, "Hast la Vista, Baby! Enjoy your thousand-dollar investment in TiVO equipment and fees, your incompetent DirecTV service, or your lousy cable TV DVR and still spotty service [Drop Mic]"
 

Sea Beagle

SatelliteGuys Guru
Jul 10, 2005
129
53
Exactly right; I'm certainly not giving my account info on either of these (actually, not on facebook anyway). DIRT arranged two moves for me, one in 2016 & one in 2018 (2016 included upgrade from 722 to Hopper 3), and it was so quick & easy. A couple of message exchanges & I had it all arranged right here on Sat Guys. The DIRT team here was a real asset to Dish Network & was short-sighted to take them away.

I agree. I never had any problems with DISH network.


Sent from my iPad using Tapatalk
 

Smartkid

SatelliteGuys Family
Oct 19, 2009
61
10
New Jersey
Apologies for bumping up an old thread but was just wanted if the OP ever ended up getting his/her issue resolved? And what is the best forum to get the same level of VIP support that we've received in the past?

I must admit I did not realize that DIRT has been gone for a more than a year because I have been fortunate to not have any DISH related issues recently. I look back at all my PMs and they are full of examples where the DIRT team helped me with a problem that I could not get resolved over the phone. I am on my Hopper / Joey setup today (which we love) thanks to them alone!

Anyway, I was on a preferred customer offer that just expired last month and my bill has shot up substantially (by 50%). As many others here on this forum, we've been a bit affected financially this year and wanted to know if there are options to help get us on a better plan (willing to agree to a commitment as well). What's the best way to go about figuring this out? I've tried calling support but that didn't help much.
 
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tanman

SatelliteGuys Pro
Pub Member / Supporter
Nov 4, 2006
200
178
Apologies for bumping up an old thread but was just wanted if the OP ever ended up getting his/her issue resolved? And what is the best forum to get the same level of VIP support that we've received in the past?

I must admit I did not realize that DIRT has been gone for a more than a year because I have been fortunate to not have any DISH related issues recently. I look back at all my PMs and they are full of examples where the DIRT team helped me with a problem that I could not get resolved over the phone. I am on my Hopper / Joey setup today (which we love) thanks to them alone!

Anyway, I was on a preferred customer offer that just expired last month and my bill has shot up substantially (by 50%). As many others here on this forum, we've been a bit affected financially this year and wanted to know if there are options to help get us on a better plan (willing to agree to a commitment as well). What's the best way to go about figuring this out? I've tried calling support but that didn't help much.
Try 1-888-496-1260
 
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