My 2-622 and 612 was off 1 hour this AM including the guide. I rest them with out any luck. called in and wait time was 14 minutes so i started a chat on My Dish. i told them my problem and she was trying to get me to go guide and right arrow till some 318 pop up box but it never happen. Told her it was ALL my retrievers and it had to be a problem on their end. She came back and ask me to reset all receivers again and it corrected the problem.