My receivers came with the installer, who is a local electronics retailer, I have no idea who paid for the shipping of the receivers to his shop. Same would be true for cable, the installer brought the equipment to my house, they should come pick it up.
Of course they should make money that is what our free market economy is all about (unless...well we shall keep politics out of this). If Dish spent a buck and trained their CSR's then maybe CSR hopping wouldn't work. Dish created the monster they could fix it if they wanted too. Dish is making money, all those leased receivers are assists, as such it wouldn't surprise me if they aren't amortizing depreciation on each one for tax purposes...
The difference is there are always "more better" wireless phones being introduced. In the last 18 months Verizon has turned over their entire line of phones at least twice. How many receivers/DVR's has dish put on the market in the last 18 months? I have a VIP722, I really don't consider a VIP 722K an upgrade unless dish includes the OTA module and I don't think they are going to do that. The only option would be an upgrade to a VIP 922 (I honestly don't want one anyway) for free and we all know that won't happen.
Of course we do, doesn't mean we will get it though!
No argument here. Even with the excessive fees, price hikes and the frustration of not receiving all the channels i pay for Dish still costs less per month than the other sat provider.
Ross
I normally wouldn't do this, but thanks for posting your opinions in an intelligent debate format. I thought the wolves would come after me for that post.
Dish is just trying to get what they are worth now. One of the things I have always pushed to the team that sells advertisement on my radio station is to never 'under' value us. Once a client has a low perceived value, it is very hard to make them pay more. Dish is suffering for some of this, because they positioned themselves as 'cheaper' and were always 'willing' to give credits. Now, they are trying to get people to see there value and it is hard.
As far as new technology, I think a $200 upgrade to a 922 at the end of your contract is comparable to upgrading to a better smartphone at the end of your contract. If we keep with the cell phone analogy, the 922 is like an iphone 3GS running the first generation software, in that it has great hardware, but needs the software to live up to its full potential... For you Android folks, consider it an HTC Incredible with Android 1.6.
Anyhow, that is off topic and I won't do that, other than to say $15 is not too much to ship back that receiver. In fact, it is probably less than you could send it via your own shipping method.