well we ran into some issues and hopefully they are fixed
12 days ago (on a friday) I saw the "installer" in the building for someone else. That night I came home and the receiver was on and had rebooted. I had to reboot it 3 times to make it work. Turned it off and 3 hours later it was back on and rebooted. Saturday I unplugged it because there were issues and I was going out of town. Sunday night I had to reboot it like 10 times because it kept losing signal. Opened a trouble ticket but they couldnt come til Thursday (last Thursday)....fine whatever. This isnt D*...its a 3rd party
Receiver works fine for 4 days...thursday they come out and I talked to the guy and said it has to be the switch in the basement because its doing the same thing when I first moved in (and just hooked up.....) I think they hooked someone else to my SWM8 switch. They check in the apartment and the guy says "oh here is your issue. The shielding of the cable is touching the middle connector". I told him I had made that cable and had been making cables for years and if it was touching wouldnt it not work at all?
They replaced the cable, the barrel connector and the end of the cable on the backside of the plate and left. They never checked the basement.
4 days later.....on cue......signal gone and takes 4 reboots to fix. Open new ticket and they say Friday....hour later dispatch calls and says they'll be here tomorrow (today) because they were already gonna be here (no sh*t....lots of folks are having issues)
Guy comes today (SAME GUY!!) and he is in the basement. He puts a new end on the cable down there, switches barrel and new cable to "locked boxes". Then he opens the box
HO-LEE F**K
in there is a
amplifier and something I've never seen before
and a bunch of SWM8's....
There are 3 cabinets in that area so I assume its duplicated in there too. We verified only my cable is on the SWM8 and he even tagged it with "Genie" on the cable. He also put an amp on there too for me only. He thinks the long run (4 floors) coupled with the genie is making it drop the signal
And like a dumbass I forget to take a picture
But its fixed....for now....we'll see in 4 days if it craps out. The guy doesnt know what else to replace as he has replaced
the switch
the cable from the switch to the open box
the ends
the barrel connector downstairs
the barrel upstairs in the wallplate
the end of the cable there
the cable from receiver to wall plate
side note...alot of tenants are mad because we keep having issues and they have to be here 2 or 3 days a week fixing issues. Even though its "free" we still are paying it in our rent and we arent getting the service we should.