Dish says No HD in Welcome Pak?

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DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI...Dish supervisor said no HD channels in Welcome Pak....Whats going on here. SatelliteGuys says yes, Dish says No!!!...I give up....
 

ChadT41

THE BEST THERE HAS EVER BEEN
Apr 20, 2014
11,080
4,512
Mesa, Az
I would listen to SG. As a former CS Sup, I can say that we are just higher paid reps, that are set in the old ways most the time. You can also ask DIRT, they should have some easy info for you. There may even be something available on mydish.com for it as well.
 
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DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI...Thanks for the info...I pm'd a "Dirt" member to see what they know...Waiting to hear back...
 

DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI..I don't drink coffee...Other folks say that they have been added to Welcome Pak per uplink report, I'm not getting them...Do I have to be on Eastern arc with Dish locals?...Just Western Pak here and no locals because of LOS issues...
 

Troch77

SatelliteGuys Pro
Apr 4, 2015
4,182
1,206
Southern PA
FYI..I don't drink coffee...Other folks say that they have been added to Welcome Pak per uplink report, I'm not getting them...Do I have to be on Eastern arc with Dish locals?...Just Western Pak here and no locals because of LOS issues...
Why don't you start by telling us what equipment you have and what satellites you have a line of site to?

Also make sure you are on All channels, or make sure you updated your favorites.
 

DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI...I have VIP 211k with EHD...I only get 110W and 119W...No other Satellites in my LOS due to lots of trees...No 129 no 61.5 Ok?
 

DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI...Thanks...I see that now....Seems like a DISH CSR could have told me that...I called Friday about it, they couldn't fix it...Then they started charging me for Welcome pak with locals, which I was grandfaterhered in, without locals, since I signed up for Dish about 5 or 6 ears ago...I aint paying for something I ain't getting and can't get...Dish CSR's are screwed up...
 

rvvaquero

SatelliteGuys Pro
Lifetime Supporter
Mar 3, 2012
3,330
4,528
SE Texas
FYI...Thanks...I see that now....Seems like a DISH CSR could have told me that...I called Friday about it, they couldn't fix it...Then they started charging me for Welcome pak with locals, which I was grandfaterhered in, without locals, since I signed up for Dish about 5 or 6 ears ago...I aint paying for something I ain't getting and can't get...Dish CSR's are screwed up...

It sounds like you are a good candidate for Direct TV.
 

Troch77

SatelliteGuys Pro
Apr 4, 2015
4,182
1,206
Southern PA
Agree, obviously you have a clear Los at 99-103.
And the H25 is an excellent HD receiver.

Only issue is Directv doesn't have a Solution for Turing a single HD receiver into a DRV
Like the 211 models from dish.

So at Minimum you are already set at a Minimum $21.50 before you even start subscribing to a Basepackage if you need DVR.
 

Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,260
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Tampa/Eastern Ct
FYI...Thanks...I see that now....Seems like a DISH CSR could have told me that...I called Friday about it, they couldn't fix it...Then they started charging me for Welcome pak with locals, which I was grandfaterhered in, without locals, since I signed up for Dish about 5 or 6 ears ago...I aint paying for something I ain't getting and can't get...Dish CSR's are screwed up...

Normally I agree about dish CSRs....... but the CSR just isn't going to go into detail about what satellites you get etc with every customer. If you had escalated to tech support they probably would have narrowed it down. Further, even here until very recently it was unclear if the Welcome pack really had HD now, while the CSR should be given the latest info on these things it just doesn't always happen, or it is possible it isn't official yet. The fact that we here find things that have changed doesn't mean DISH is ready to make it official or that it will stay that way.
You've been a member here for 5 years, and you called a CSR for info? :)
 
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DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
FYI...I did talk to Tech support X2...They knew nothing as of yesterday...But they shouldn't be charging me for it Locals that is, I didn't do anything to my package...I was just asking questions about the WX Ch in HD....I don't want to go to Directv...Welcome Pak is all I can afford...Recently retired...Need to keep cost down...Looking at cutting the cord...
 

DBSat

SatelliteGuys Family
Mar 19, 2010
52
8
NC
We can close this thread...Yes you can get WX Ch in HD....If you get locals or 72W...I just can't....
 

harshness

SatelliteGuys Master
May 5, 2007
18,939
4,081
Salem, OR
FYI..I don't drink coffee...Other folks say that they have been added to Welcome Pak per uplink report, I'm not getting them...Do I have to be on Eastern arc with Dish locals?...Just Western Pak here and no locals because of LOS issues...
The channels were added on both arcs simultaneously.
 
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