Recent content by Umatter2Charter

Good afternoon, I just wanted to follow up to see if you had any other questions that we can assist with. Please let us know.

Good morning, We definitely have basic packages available that include locals only. To access HD you will either need a tv with a QAM tuner or a STB. I'm assuming by RSN you're referring to the regional sports network. These are generally carried on the expanded basic package. Was there...

Good Morning, i just wanted to follow up to see if you still need some assistance. Please let us know.

Greetings Rick, I'm sorry to hear that you're having trouble. Are you receiving that error when accessing at home or remotely?

Hello WaltinVt, Thanks for coming to us with these questions! At this time, Digital CableCARDs leased from Charter installed into 3rd party peripherals (such as TiVo) do not support interactive services such as VOD, iPPV, and the Interactive Program Guide. This is because CableCARDs are a...

No problem. Let us know if we can be of further assistance.

Sounds like we need to have a technician come out to investigate. What date/time works best for you?

Are you able to access the diagnostic menu by turning the box off and holding down the guide and info buttons?

Sorry to hear that you feel that way. The setup includes an output for the guide as well. Have you gone through that yet?

The Headend is running the correct firmware. Please run the setup wizard again. Instructions can be found here: http://www.charter.com/Customers/GETBINARY.xbin?ID=2142

Thanks for pointing that out. We'll make sure it is corrected.

We can definitely take a look to see what firmware version that you're running. Please send us the following in a pm: Name: Phone Number on Account: Contact Number: Best Time To Call: Email: Address: MAC (if HSI Issue):

Good evening, Al of those channels are digital and will require either CC or a box to view.

Unfortunately I cannot. The QAM channel map changes often due to maintenance and other network changes. This is why we don't post them in any of our markets. I have heard back from the headend and we have verified that it is being broadcast on 78.113. We can set up a tech visit to verify the...

The digital version wouldn't be trapped, but encrypted at the headend. I have reached back out to have them verify once again.