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There IS a coax but its using Wifi instead of MoCa. Tech made it sound like MoCa not working was normal and a software update would fix it. Thanks for the heads up, I'll call tech support.

He didn't give a reason why. No matter what he tried it was "failed" the tests or wouldnt connect, but Wifi worked fine. So he went that route after assuring me it was faster.

When the tech originally set it up he was unable to use MoCa and set it up with a usb/wifi thingy. No big deal I guess. Worked fine for a week or so but now almost every night I have to power cycle the joey as it gets stuck on a "Looking for hopper..." screen. On top of that, the unit is...

Thanks Zach! You deserve a raise.

DISH corporate CALLS ME and offers me the Hopper for FREE if I will remain a customer, schedules install DISH corporate guy says he will email me his information, never does. I call the night before the install, "no problem, its in the notes right here that the upgrade is FREE" My bill comes...

Same issue here, tech gave up on getting MoCa to work and used a usb wifi thing on my Joey. Hopefully a software update fixes this.

I will say this - the hopper so far is totally worth all the hassle and drama. Especially upgrading from 722/211 setup. Its gorgeous and lightning fast. Hopefully some of you get phone calls from the same people I did. I'm sure the DIRT people are awesome but two of them never even bothered to...

I didn't want to brag but I was told it would be free. I was driving at the time and asked the guy to send me an email with the info and his contact info. Never received anything, but I just called and my account is noted, phew. Hopefully they continue to make good with other customers.

Ditto. Hopefully it helps others.

I got a very nice call from someone in corporate. Long story short he more or less said i was a great customer, my account was in good standings and apologized for the run around I've gotten. I'm scheduled for a Saturday install, we'll see what I actually get charged. Crossing my fingers...

If this makes so much sense to you, then explain to me why a customer 6 months into a new contract is getting the promo rate but people in "good standings" out of contract cannot. These rules were not "laid out" to me (or most other people) ever, it took pestering supervisors to find the...

I can understand this if you're a problem customer or ask for free crap all the time... But I became a "3 star" customer thanks to an installer who screwed up initial my install and faulty equipment. Absolutely AWFUL. I love how frequently this thread comes up in google searches for Hopper...

OK then i stand by my previous statement: WHAT A MESS.

Oh man, lots of other angry people in here now, guess I'm really not alone. What a mess. One thing that seems confirmed is that paying your bill late doesn't even make you Plan C / lowest class... It's the accepting of credits. Garbage. This whole ordeal wreaks of GoDaddy's initial SOPA/PIPA...

It's definitely not my credit, I'm in the low 800s. I'm guessing a thread calling them out with 10k views probably doesn't help but whatever. And it's not even the $300 that I mind (which isn't really a bad price), it's a matter of principle.

Let me get this straight though.. When you add a timer or hit record from an H25, does it get recorded on that machine? Or is it added to the shared "library" that everything can access?

Welp, i actually got a phone call back from whoever checks their ceo@ email address. When put on the spot if i was a "3 star" customer for accepting credits the person said that they had no response to that. Hah... He reassured me that I am a valued customer who pays on time and that there was...

Is that 120 days number for real? because even even then i don't think any of of us would get a monthly promo rate like a new customer does. And I'm perfectly ok with that. But if someone 5 months into a brand new contract can get the Hopper for $99 then this thread really shouldn't exist.

And all I want to do is lock in for 2 more years giving an estimated $3120++ to them but apparently they don't want it for some reason.

I tried text chat again and got yet another inconsistent price of $348. For the record I have had the the top tier channel lineup as well as HBO/Max/Sho/Epix right along. [/COLOR]I'd love to hear some sort of response on this one. People who havent even "paid off" their current equipment...

ditto, but that probably means you are ineligible for the $99 upgrade like i am.

It blows my mind that I've been a customer for 3 years, paying 130-150/month plus occasional sports/ppv events and i am ineligible yet a customer 5-6 months in has no problem getting the promo price having just received one so recently......

You know, it's bad enough that they treat loyal customers like jerks, but they can't even get their ripoff prices right. In order, this is what I've been quoted: - 1h/2j $700 - 1h/2j $649 - 1h/2j $400 - 1h/1j $300 - 1h/1j $549 Seriously, get your acts together. If you're going to rip me off at...

out of curiosity what do you use it the most for? i ask because no matter how hard i try i can't seem to find anything that really makes it worth bothering with

Actually, the last time I was gung ho about leaving they offered me 2 (which I haven't used) so there's nothing to say that doesn't enter the equation.