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It seems earlier this year, VOOM was promoting that you rented the STB and dish, and they gave you the antenna free. I had a friend who uninstalled a few months ago, and they took the STB and dish. Probably now that the 18" dish is obsolete, they don't really care about it. They left the...

I called VOOM customer service last night, and after my phone number, the first thing they wanted was an email address to verify the account "for my protection". Since I have several, I said I didn't know, but volunteered my account number - She wasn't interested. After asking again (and my...

I've had VOOm for about 6 months and have frequent lockup/reboot problems. My main problem with lockups is surfing channels (mainly fast channel up/down). I think there are 2 possible scenarios why some people get alot of lockups and others rarely see them. First is surfers lockup/...

I've had progressively worse signal strength - probably need a repeak. But the borderline reception has brought up another question. I can get some channels just fine, while others have reception problems (pixelation, freeze, etc - basically low signal). Intuitively, I would have thought HD...

I think it will all come down to the installer. Odds are, they won't enforce a landline hookup since I assume they won't get paid unless the install is completed. I didn't have a jack close to my connection, so I got an adapter which supposedly runs it over the power line to a phone jack. It...

Based on 176 views and no replies, I would guess that is a "NO"!

Voom can't have PPV since their call-in 800 # was disconnected, the last I knew. My STB has never called in since May. The last PPV fight - Tyson vs whoever won was free for this reason (previous one was $1).

It seems the Olympics brought up a HD issue I haven't found discussed with Voom - why doesn't VOOM have network HD. I suspect it is because that don't want to deal with the waiver issue - a hugh can of worms, as far as I can tell, since HD waivers haven't been addressed by FCC. But I would...

I'm wondering if the satellite providers didn't have to get waivers from each individual local NBC station to broadcast Olympics HD in each market. NBC could provide a blanket waiver for all O&O's, but some of the other differences in coverage area may be due to locals providing waivers to some...

In Huntsville, AL, our local OTA channel is showing the Olympic HD feed on the primary HD subchannel, plus a second digital subchannel showing regular SD programming. I know our CBS affiliate will also sometimes add additional subchannels (like for March Madness). It may be worth a OTA...

VOOM just needs to realize that quantity of HD channels is what gets subscribers, quality is what keeps them.

Tvlman, What was the time frame on this - my experience was 3 months ago. Trying to figure if they have improved/fixed their problems.

I get the impression the "whining" comments are directed at a few who are always negative to VOOM, not the majority of us who realize that VOOM is the best HD solution currently available, but not necessarily the HD solution we wish we had (lots of room for improvement). I've got plenty bad to...

I've been with VOOM about 3 months, and I am a relatively happy VOOM customer. But customer service a that time was almost impossible. At that time, you had to call sales to transfer you to customer service to even get to talk to a real person (otherwise, they kept you on hold 15 minutes...

I'm sure the dish upgrade is being planned with consideration of the new price increase. They know new installs will drop off due to the $200 install price, and also know people will be cancelling when the higher prices go into effect in Jan (rumored?). Current poll in this forum shows close...

I'd be willing to bet that anyone who wanted to upgrade only had to threaten to cancel to get cheaper pricing. VOOM will offer a month or two free when you call to cancel, so I have no doubt they will upgrade you at current pricing. I would also bet even CSR's are authorized to do this...

I originally was set to native mode, but my TV (Mitsubishi) would have a delay to resync when flipping channels (going from HD to SD channels). I found the VOOM stretching the lesser of 2 evils, so now in 1080i mode.

Look at it this way - they would have still charged you for the whole month even if you had cancelled 6/13. Apparently VOOM has a sophisticated billing system that can only prorate charges for service upgrades, but downgrades or cancellations incur charges until the next billing cycle. I...

I've had one channel surf lockup with 6.10 (requiring reboot) so far, so the bug is still there. I think they just masked the channel surf problem by adding a small delay before actually switching channels - not really fixed it. I've noticed the audio stays with the original channel while...

Update 2 Got service this morning around 10:30 - luckily locals seem to come in OK. First impression is I like the HD quality, but not real impressed with quality some of the SD channels. On some channels it looks good, but on others, I have better quality my analog cable service. I...

Update - I now have a dish, but no service. Installer called around 6PM - showed up at 7PM. Now 10:30, installer gone, and still no VOOM. Had one bad STB, but replaced and finally got the satellite signal. Unfortunately, Installs Inc is closed, so called VOOM to authorize service. Finally...

I have had my VOOM install scheduled/rescheduled 6 times in the past month, taken off work 3 times, run the gambit of excuses, and still no installation in sight. I'm quite pissed after waiting all afternoon for a no-show. Supposedly, he is the only installer in Huntsville for Emerald Coast...