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I called VOOM customer service last night, and after my phone number, the first thing they wanted was an email address to verify the account "for my protection". Since I have several, I said I didn't know, but volunteered my account number - She wasn't interested. After asking again (and my...

I've had progressively worse signal strength - probably need a repeak. But the borderline reception has brought up another question. I can get some channels just fine, while others have reception problems (pixelation, freeze, etc - basically low signal). Intuitively, I would have thought HD...

It seems the Olympics brought up a HD issue I haven't found discussed with Voom - why doesn't VOOM have network HD. I suspect it is because that don't want to deal with the waiver issue - a hugh can of worms, as far as I can tell, since HD waivers haven't been addressed by FCC. But I would...

I've been with VOOM about 3 months, and I am a relatively happy VOOM customer. But customer service a that time was almost impossible. At that time, you had to call sales to transfer you to customer service to even get to talk to a real person (otherwise, they kept you on hold 15 minutes...

I have had my VOOM install scheduled/rescheduled 6 times in the past month, taken off work 3 times, run the gambit of excuses, and still no installation in sight. I'm quite pissed after waiting all afternoon for a no-show. Supposedly, he is the only installer in Huntsville for Emerald Coast...