I had to pay $50 for the installer to use a ladder. I mentioned this in the install thread last May when I got installed. I also got charged for the installer going under the house and for other incidentals including a power protector and a wireless phone jack that will never be used for Voom PPV now. The total bill came to about $450, and that was back when Voom was giving a "free install".
I think it is reasonable for installers to charge extra. But the installers should charge the company, not the customer, if the company told the customer it would be a "free install".
I griped about this on the forum last May. But in retrospect, now that I will probably lose Voom, and I even voted in the poll to "pay more" to keep Voom, the $450 install doesn't seem all that important. I would rather keep Voom!