Black screen on several channels on the western arc.
- Thread starter broeddog
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When things like this happen I can't understand why the company doesn't put a recorded message on their phone, they have time to give you a lot of ads but can't give you information. Additionally they could post the info here and on their own website. Think how many calls or chats to technical support would be saved if they only did this!
Michael
Michael
Yep I agree,customers would appreciate an honest answer,instead of 4 minute calls only to get disconnected.With all the social media these days they could easily say we are experiencing technical difficulties,your programming will return shortly.
I wonder where the members of the Dish Social Media Team (D.I.R.T.) are? Why haven't they posted on the issue. Although as of now it seems most if not all channels have returned at least for me. But it still would be nice to know what went wrong, just call me "curious George"!
Michael
Michael
Isn't that September 21st? If, however, that is the case they can also report that! A little communication, that's all I want!
Michael
Michael
I lost locals in Cincinnati
Today, about 11AM, I could only get black on all local channels in Cincinnati.
So before calling for help I did what the CSRs all say to do and I powered off my VIP211 and that fixed the problem.
Today, about 11AM, I could only get black on all local channels in Cincinnati.
So before calling for help I did what the CSRs all say to do and I powered off my VIP211 and that fixed the problem.
Of course; my mental picture of the sun and the satellite(s) lining up wasn't right because I had the satellite in the ecliptic instead of the equatorial plane. So, strike one.
Then, as others pointed out, it affected both Arcs simultaneously, which points to a terrestrial source of the problem.
Sorry about confusing the issue.
i bet what caused this disruption of service on the Western Arcs was severe weather at the uplink center. it been happening a lot lately.
I wondered that also and I looked at some weather maps. I think the uplinks are in either Colorado or Arizona, I can't remember which, but although there was some rain in the area it was all green and not yellow or red. So there didn't seem to be any severe storms.
Michael
Michael
Dishworld IPTV on roku also shows this outage from 10:05am to 11:45am eastern Sunday morning. The Dishworld service on roku allows 8 day replay, so you can go back and select any of the shows during that time and they cut off at 10:05am and just show a black screen until 11:45am, minus 2 minutes for the buffer adjustment so it was actually 10:03am to 11:43am. These channels that went black also include ebru TV which is not even uplinked on a dish satellite and most likely comes from 97 west. Weather would not explain this.
HD HBO channels dead until power on reset
I tried viewing the HBO HD channels during the free preview weekend and all were dead until I did a power on reset. That's the first time that has happened to me.
I tried viewing the HBO HD channels during the free preview weekend and all were dead until I did a power on reset. That's the first time that has happened to me.
And this will not be the last time you reboot it. It is the universal fix for every ill your receiver may have. Always do it before you call because they will ask you to do it anyway. Dish (or any other manufacturer of software controlled devices) have bugs in their control software, rooting them out and fixing them is never a priority. The bottom line is if it's software controlled it will crash and require a reboot. The word quality should be stricken from the English language because it has become meaningless.
Michael
Michael
