Center ice HD not on

[FUCCO]

None of my center ice hd channels are working. They all say channel not purchased. However all the sd channels work. Anyone else have this problem? Also why are some of they channels have a light grey background where they channel number is displayed on the guide?

 

[charper1]

If you are 110% sure you are sub'd; get a signal rehit and reset the receiver.

 

[FUCCO]

thanks i did subscribe veified via online bill. Also i reset the reciever negative results on both.

 

[FUCCO]

Just called directv they had a pretty cool online system. I entered 721 channel not purchased message. The automated service stated it will automatically check for errors and reset settings. Within seconds it was on. Worked rather well and easy. thanks anway

 

[charper1]

"Thanks anyway"


So does that mean it did not work or that it did work and you are good ?

 

[Jimbo]

Just called directv they had a pretty cool online system. I entered 721 channel not purchased message. The automated service stated it will automatically check for errors and reset settings. Within seconds it was on. Worked rather well and easy. thanks anway

What Charper was getting at was that you can do a re-hit yourself online.

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp?_requestid=443003

This eliminates the phone call.

Jimbo

 

[Jimbo]

Just called directv they had a pretty cool online system. I entered 721 channel not purchased message. The automated service stated it will automatically check for errors and reset settings. Within seconds it was on. Worked rather well and easy. thanks anway

What Charper was getting at was that you can do a re-hit yourself online.

https://www.directv.com/DTVAPP/mydi...ation.jsp?_requestid=443003&_requestid=315687

This eliminates the phone call.

For some reason, I think when I copied the link, it ommited part of it.

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp?_requestid=443003

The BOLD one above seems to be working ...

Jimbo

 

[Bosco10021]

Just called directv they had a pretty cool online system. I entered 721 channel not purchased message. The automated service stated it will automatically check for errors and reset settings. Within seconds it was on. Worked rather well and easy. thanks anway

What is the phone number you called to get this automated service?
Me doing a receiver reset didn't work.

 

[charper1]

Just a reset doesnt do it; you need a rehit. Follow the rehit link online. You must be logged onto your DirecTV acct to do this.

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp

 

[Bosco10021]

Just a reset doesnt do it; you need a rehit. Follow the rehit link online. You must be logged onto your DirecTV acct to do this.

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp

I did the online rehit of the receiver in question and nothing happened.
No receiver reset HD channels still not working.

 

[Bosco10021]

Now it is working.
Must be I didn't give it enough time.

 

[charper1]

Yep, I think rehits are sent into a queue and it says they can take at least 15mins. Glad its working; save that link I sent.

 

[Bosco10021]

Yep, I think rehits are sent into a queue and it says they can take at least 15mins. Glad its working; save that link I sent.

Many thanks charper1 you are a life saver!

Link is saved for future use.