Contacting DIRT

[dlts4u]

No, you don't NEED to. If Dish will give you a Hopper 3 for free, you can if you want to.

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Okay thank! i would love an upgrade,do i contact dirt?

 

[KAB]

Okay thank! i would love an upgrade,do i contact dirt?

Yes. There is a STICKY waiting list on top of the HOPPER forum.

 

[R0ss]

I PM'd Zach recently. He has moved into another department, no longer front line Dirt. Look for members in red and PM one.

Thanks, will go on web and find one. They don't show up on Tapatalk.

Ross


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[MGINCHICO]

I upgraded to Hopper 3 over a week ago. The installer forgot to take the Super Joey and the remote. I have texted him and left a voicemail message but have not heard back. I don't want to get charged for these items. What should I do?

 

[KAB]

I upgraded to Hopper 3 over a week ago. The installer forgot to take the Super Joey and the remote. I have texted him and left a voicemail message but have not heard back. I don't want to get charged for these items. What should I do?

You should send a PM to DIRT directly. Keep watching the Helper On Line box for a red lettered member.

 

[Bobby]

You'll get to keep the remote but they will want the Super Joey back if it wasn't a self purchase.

 

[Hall]

I think it's safe to say that the tech will be getting in touch with you soon. I think it's their responsibility to return equipment when they do upgrades.

 

[MGINCHICO]

Thanks for the advice. I sent a message to DIRT.

 

[MGINCHICO]

Contacted DIRT and just got an email from Dish saying they were sending me a return box for the Super Joey.

 

[Bobby]

There ya go!

 

[rickie1977]

Is there someone from dirt that can help me

 

[KAB]

Is there someone from dirt that can help me

DIRT member on duty will appear in RED in the Helpers On Line box. When you find one, send a PM. They don't regularly monitor this thread.

 

[Crickee]

I was contacted by dirt on the upgrade and my last reply was Friday and I haven't received a reply since then. I thought they worked weekends. I hope I hear from them soon, I'm getting impatient. I like the dirt team better than chat

 

[Hall]

They do work weekends but the one you've been corresponding with appears not to.

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[tbudjobs]

I would like to upgrade to the Hopper3, I have not upgraded or signed a new 2 year contract in about 4 years. I don't even have the hopper 1 or 2 yet! I called to upgrade and they wanted $175 plus would only give me $50/ month for the first year america's top 120.

Is there any way I can get what the new people get? $50 per month for top 120+ for 3 years, $50 gift card, free installation, no equipment fees, just the monthly dvr service fees? I woud LOVE advice on this. I'm so lost, I am about to just cancel dish and go with COX or DirecTV because I'm so frustrated they won't help after I've been good to them for all these years.

 

[Deadlocked]

I would like to upgrade to the Hopper3, I have not upgraded or signed a new 2 year contract in about 4 years. I don't even have the hopper 1 or 2 yet! I called to upgrade and they wanted $175 plus would only give me $50/ month for the first year america's top 120.

Is there any way I can get what the new people get? $50 per month for top 120+ for 3 years, $50 gift card, free installation, no equipment fees, just the monthly dvr service fees? I woud LOVE advice on this. I'm so lost, I am about to just cancel dish and go with COX or DirecTV because I'm so frustrated they won't help after I've been good to them for all these years.

PM someone who is only and see what you can do, DIRT is best in this case.


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[tbudjobs]

PM someone who is only and see what you can do, DIRT is best in this case.

How do I identify someone from DIRT who is currently online?

 

[papachops]

How do I identify someone from DIRT who is currently online?

They will be highlighted in red on the left side of the screen.

 

[Deadlocked]

They will be highlighted in red on the left side of the screen.

It will be highlighted in red under helpers online wherever that may be on your layout.*

FIFY


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[MitchDeerfield]

I would really recommend that people just pick up a telephone and call customer service or technical support if you have an issue you want to be addressed quickly. DIRT is definitely a service for people who can wait a few days for an answer. For some people that is fine, but in most cases why not call customer service first.