Well, finally got our basic cable and cable internet hooked up. It was supposed to be from 8-12 as my install time, but no call/no show by 12, so I called up to see what was going on and was told that the tech was running behind (surprise surprise) and that there was nothing they could do, so they said to give it 20-30 min. So I call back at 1pm and was told that the tech was in my area but was about to go to lunch, to give him another hour. I was not pleased one bit but did find out that they do have an on-time guarantee so I will be getting $20 off our bill next month.
So the tech finally shows up at 2pm, 2 hours late, and goes to do his job. It takes him 30 min to find our cable lines at the tap (we have an A/B system here) but when he hooks up my TV we don't get a picture. It works fine if I'm on our master antenna here. So he tries our bedroom cable outlet and same thing. So he gets on the phone with his supervisor and he decides to run a cable straight from the tap to our TV. That works, so there's an issue with the inside wiring on both outlets. So now I have a temporary cable run outside our balcony door down the building around the building to the tap. The tech said it could be 7-10 days before they can fix it (yeah right) so I called to register my modem (so much for the wasted $10 self install kit I was forced to purchase) so I told the tech about what was going on, on the phone and he went ahead and scheduled the truck roll for this. He never told me a date/time they were going to fix this. So right now I have a cable just dangling from our balcony. I am not happy.
I'm still not happy about the tech being 2 hours late with no call. I'm trying to see if I can get the self install kit refunded since I didn't use it, plus making sure I get their on time guarantee credit.
This is one of the reasons I will not pay for digital cable. I have NEVER, EVER had this problem with Directv. I can't wait to get that hooked back up at our new place.
So the tech finally shows up at 2pm, 2 hours late, and goes to do his job. It takes him 30 min to find our cable lines at the tap (we have an A/B system here) but when he hooks up my TV we don't get a picture. It works fine if I'm on our master antenna here. So he tries our bedroom cable outlet and same thing. So he gets on the phone with his supervisor and he decides to run a cable straight from the tap to our TV. That works, so there's an issue with the inside wiring on both outlets. So now I have a temporary cable run outside our balcony door down the building around the building to the tap. The tech said it could be 7-10 days before they can fix it (yeah right) so I called to register my modem (so much for the wasted $10 self install kit I was forced to purchase) so I told the tech about what was going on, on the phone and he went ahead and scheduled the truck roll for this. He never told me a date/time they were going to fix this. So right now I have a cable just dangling from our balcony. I am not happy.
I'm still not happy about the tech being 2 hours late with no call. I'm trying to see if I can get the self install kit refunded since I didn't use it, plus making sure I get their on time guarantee credit.
This is one of the reasons I will not pay for digital cable. I have NEVER, EVER had this problem with Directv. I can't wait to get that hooked back up at our new place.