My Roku came on Sat via usps, never got an email with a tracking link like the rep said I would. It was ordered Tues night, Weds was a holiday so the earliest for it to ship would be Thurs. It came from Calif, only about 60 mi from where I live so it might have gone out Fri. and only took 1 day to get to me. However, I never got my $10 off for 6 mo. like I was told and I just got my bill. I just did another online chat, the rep said she would apply it right away and it would take at least 24 hrs. to appear. I did get my other credits (free showtime, and 1/2 off HBO).