I just got DirecTV service installed and activated less than 24hrs ago. When I was ordering my services I specifically asked for HR44 Genie receiver and a Genie mini. About 4hrs after the installation, I realized that the unit that was installed for me was the HR34. A look at the compartment that holds the Smart Card confirmed it was the HR34! Thinking this was an honest mistake I called DirecTv costumer service to report and have the issue rectified. To my surprise, CSR told me there is no difference between the HR34 and HR44, and even if they sent a replacement receiver, there is no guarantee that I will get an HR44. I was stunned!?!?!?! I then asked the question, why can't I get the HR34 replaced with the HR44? And the reply again was because, we can't guarantee it. I then said so if you go to a car dealership and pay for let's say a 2014 500s class Mercedes Benz and the dealership decides to deliver a 2013 400s class Mercedes Benz and the dealer tells there is no difference between the 2 models as they both can take you from point A to Point B, and no guarantee they will deliver the 2014 500s class version you originally ordered and paid for, you as the customer will accept the wrong car and say Thank you and walk away? To that he said, no and he understands. I have made about 3 calls on this issue since yesterday, the latest this morning and they keep telling me that someone will call me back, but no one has called me back yet. This is pure MISREPRESENTATION and dubious. Why would DIRECTV be so deceptive and sneaky. If I don't get this issue resolved by end of day Monday, I will CANCEL my Account! I'm really heated about this.