Dish is really starting to SUCK!

[Dah-Henny]

...assuming that the "re-aligned" part is good. Not meaning any offence, or to suggest that you didn't align properly, but a lot of folks "mis-align" their re-alignment.

 

[whitty]

I have installed several dishes and re-aligned several, and have never had this problem before. No offense taken.

 

[osu1991]

Just to rule out everything. I haven't seen it mentioned but is there an external switch?

Sent from my iPhone using SatelliteGuys

 

[ScottChez]

I think the trend is people are not very happy with dish. It will be interesting to see there next JD Powers customer service rantings next quarter.
When a provider keeps into disputes and drops channels like AMC and the Big 10 and in some areas even there locals, people tend to get more upset when there are signal or hardware issues.

 

[whitty]

No external switch.

 

[KAB]

I think the trend is people are not very happy with dish. It will be interesting to see there next JD Powers customer service rantings next quarter.
When a provider keeps into disputes and drops channels like AMC and the Big 10 and in some areas even there locals, people tend to get more upset when there are signal or hardware issues.

You do know this thread is really about a tech problem, right?

 

[dwarren2]

Did you do a System Info to see if there is a problem with the lnb?

 

[whitty]

System info says lnb status is good.

 

[dwarren2]

Add the Protection plan at $7/mo and get a tech visit. Have them fix it then after 4 months drop the plan.

 

[werdztif85]

Just before I left dish, as an employee you could add the protection plan and after the tech leaves you can take the protection plan off with no additional charge

 

[dwarren2]

One of the DIRT confirmed that the 4 month provision had been reinstated.

 

[KAB]

One of the DIRT confirmed that the 4 month provision had been reinstated.

Yep. Reinstated.

 

[whitty]

So I can sign up for the protection plan, get the tech out and fix my problem and then cancel?

 

[ScottChez]

You do know this thread is really about a tech problem, right?

Your right, sorry. Just had to get my frustration out.

 

[Teehar]

So I can sign up for the protection plan, get the tech out and fix my problem and then cancel?

You would have to pay a penalty fee for cancelling it early.You have to carry it for 4mos then you can cancel.

 

[whitty]

I'm back with the solution to my problem. Turns out something evidently warped my dish. I picked up another dish and put it up and aligned it and now I have the 119 and 110 sats back. I would like to thank everyone for their suggestions.

 

[TheKrell]

Did you get your receivers replaced unnecessarily?

 

[whitty]

No, Dish was sending a replacement at no charge.

 

[Afakasi]

That is always the case when missing one orbital with modern ODUs. If it isn't LOS issues, it's a warped reflector. Your 500 was probably really beaten on for it to miss either orbital though. Those things are known to be tanks.