Dish On Demand freeze's 722 DVR, then resets itself.

Discussion in 'The DISH Forum' started by sjvirchow, Jan 25, 2011.

  1. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    When I hit the DVR button (on either tuner) and hit TV Shows, then Search by Network, it shows no networks, my remote stops responding, the picture and sound freeze, and my DVR resets itself. Anybody else having this problem?
    Avatar

    Advertisements Register Today!



    Reigster at SatelliteGuys
  2. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    Contacted Dish, they had me unplug the receiver, (which I had already tried before.) And run a connection test. (Menu>6>3>Connection) That said Broadband OK, and I don't have a phone line connected so that failed obviously. How did running a connection test fix anything? I had this problem for days...
  3. 3HaloODST

    3HaloODST SatelliteGuys Family Pub Member / Supporter

    Posts:
    6,569
    Likes Received:
    65
    I have had this issue on both of my 722k's. Seems to happen only late at night here. However I have received the L682 update, had L680, and in L681 they said they messed with on-demand, so I'm going to just assume it's software bugs. I'll have to check it out on L682 and see how well it works. Though right now it's giving me the old "Networks: 0" thing though so I guess I'll have to test later.
  4. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    That's exactly what was happening to me too! After the update (released today) of L674 it seems to be fixed.
  5. mikeH_dishNetwork

    mikeH_dishNetwork Official DISH Network Support DISH DIRT TEAM!

    Posts:
    69
    Likes Received:
    8
    It seems like there is an issue in the hard drive itself. If after a hard reset and a check switch test you still having the same issue I would be more than happy to take care of this for you.
    Most likely we will have to replace the receiver; I can set that up if you can e-mail your account information. Michael.houston@dishnetwork.com
  6. Brisak

    Brisak Member

    Posts:
    204
    Likes Received:
    0
    How about you replace all 722 receivers with units that do not burn through fans and hardives.like my van burns through gas
  7. 3HaloODST

    3HaloODST SatelliteGuys Family Pub Member / Supporter

    Posts:
    6,569
    Likes Received:
    65
    L682 didn't fix the issue for me, but I highly doubt it's the hard drive. No biggie I guess.
  8. Jhon69

    Jhon69 SatelliteGuys Family

    Posts:
    3,137
    Likes Received:
    0
    If your HDD is going out the way I understand it.Menu-6-1-3,details,value 7 would list something other than -2.
  9. 3HaloODST

    3HaloODST SatelliteGuys Family Pub Member / Supporter

    Posts:
    6,569
    Likes Received:
    65
    Hmm never heard that before, mine's -2 though :) .
  10. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    After the update it worked for a day, then it's doing it again. Mine shows -2 as well. Could somebody report this to Dish, as its getting quite annoying. Networks:0, no response from the remote, video freeze's, DVR hard resets itself. I chatted online with Dish, and they have no idea about this. One of my friends in Iowa has the same problem with her 722k DVR, so it could just be a small isolated bug. Hopefully it's fixed soon....
    Last edited: Jan 27, 2011
  11. MattG@ DISH NETWORK

    MattG@ DISH NETWORK Official DISH Network Support DISH DIRT TEAM!

    Posts:
    3,536
    Likes Received:
    10
    I can get it escalated for you. I do need you to PM your phone number or account number. Also try and provide any details that may have been left out if you can think of any.
  12. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    Well, after running a check switch and trying again it now works.... probably will stop working again tomorrow because CS told me to do the same thing a couple days ago. Run a check switch, works for a couple days, then stops working again and freeze's the DVR. It seems the only time it works is after running a check switch where it downloads a program guide update...
  13. MattG@ DISH NETWORK

    MattG@ DISH NETWORK Official DISH Network Support DISH DIRT TEAM!

    Posts:
    3,536
    Likes Received:
    10
    Have you tried resetting your broadband or phone line connection?
  14. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    Yes, I have reset the broadband connection a couple times.
  15. MattG@ DISH NETWORK

    MattG@ DISH NETWORK Official DISH Network Support DISH DIRT TEAM!

    Posts:
    3,536
    Likes Received:
    10
    PM your receiver number and I'll report it for you.
  16. DishSubLA

    DishSubLA SatelliteGuys Family

    Posts:
    3,451
    Likes Received:
    41
  17. MikeD-C05

    MikeD-C05 Pub Member / Supporter Pub Member / Supporter

    Posts:
    15,299
    Likes Received:
    139
    Every since DISH added the new dish on demand screen and reorganized the dish online portion of the vods, this has been a problem. I say this is software bug that was introduced, when they redid the screen and menus for dish online. Which means DISH will have to do another software update to fix it. Replacing the receiver, won't help I'm afraid.
  18. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
  19. Elroy

    Elroy Member

    Posts:
    97
    Likes Received:
    0
    Same exact problem here. Someone filled out a technical problem report and I never received a resolution. My 722 had problems with the old DISHOnline too. But now it usually only happens when 0 networks show up under DISH Cinema.
  20. sjvirchow

    sjvirchow Thread Starter Member

    Posts:
    248
    Likes Received:
    0
    I wonder why it does it. The fact that it doesn't display any networks is one problem, but why does it need to restart itself when that happens?

Share This Page

Links monetized by VigLink
Sucuri