Has anyone with an "owned" MPEG2 reciever gotten a "fair" upgrade offer from Dish. We have an owned 942 and Dish has started to contact us with the standard upgrade offer, but the best they will do is a "leased" reciever in exchange. Frankly, Dish should make good with all thier MPEG2 owners and replace those units (even if the replacements are refurbs) before they consider "breaking" those system and taking away the primary functionality of those recievers (IE that it's a MPEG2 HD reciever).
I thought I was getting a fair deal, especially since the installer only had a 722 in his truck, so I got that rather than a 622. However, the installer took my owned 942 with him, saying he was required to (even showed me the work order) and that they wouldn't work at all after August 1st. I figured no big deal since I got a 722 rather than 622, wasn't going to be charged the lease fee on the new receiver, since I owned my 942, and the new HD programming was only $0.01 more per month than the old HD Pack. Well, I should have known there would be problems.
I callled Dish to change to the new HD programming and was told my bill was going up by over $7 per month. Guess why... a $7 per month lease fee on the new receiver. I was also told I should not have been required to turn in my owned 942 and that it will work as an SD DVR after August 1st. The CSR got approval to credit the $7 per month fee for 1 year, but not after that. He also called the Hub to request my old receiver back. He also suggested I try to conatct the installer. I called the installer and told him what I waas told by Dish. he said he would bring the receiver back to me, and hung up. It's now two days later and I have no 942.
All of the CSRs I've talked to have been nice, but mostly unknowledgable. I haven't experienced a company so poorly run in quite a while. Good luck to everyone in getting what they were promised, especially if you owned your equipment.