If you have an H10 box this applies to you, although I am not sure this CSR knew what he was talking about. I just got off the phone with a CSR who indicated that the H10 boxes will be sent a software upgrade so that they will be compatible with the mpeg4 format coming out at the end of the year. Only after it is confirmed that your H10 box will not accept the upgrade will they swap out your box for the H20. The CSR also said that the newer H10 boxes on the market will accept the upgrade while the older ones originally produced will not. In essence, if you have an H10 box you may not be getting the new H20. Can anyone confirm this?
I thought that all older boxes would be replaced, end of story.
I thought that all older boxes would be replaced, end of story.