BIGGEST PROBLEM: Getting stuck in two different troubleshooting screens...
(1) The "502" error message, even after hard/soft booting ("okay" or "enter" or whatever is only option/response -- which keeps dumping us into this second screen:
(2) "Installation Summary" and "test switch" screens:
Can only get/run "Test"/058 -- OR navigate to "Details" and "Help" along the bottom. "Done" is grayed out. When hit "Test, it runs a "1 of 3" test for one satellite -- and never gets around to testing the second (which stays at "running 1 of 1). Upon which I get the above 502 message. About the only thing I'm able to do, by myself, is "remove the satellite connection" and then try/test again (which did a 50-part test for each last night, but still no fix)
SHOWN ON INSTALLATION SUMMARY: one block each, for satellites...
Satellite Input 1 (info in three columns):
Port = 1 2 3
Satellite = 110 121 119
Trans = ok ok ok
Device = Dual Feed Feed
Status = Reception Verified
Switch = DP34
Satellite Input 2 (info in one column):
Port = 1
Satellite = 110
Trans = ok
Device = Feed
Status = Reception Verified
Switch = DP Feed
Below that, two buttons/options:
* SuperDish (which is "checkmarked")
* Alternate (which is not checkmarked or highlighted)
Below that, the three buttons I already referred to:
* Test (highlighted in orange, to select)
* Done (grayed out, can't select)
* Help (white, can select)
BASIC INFO:
= We have a SuperDish (viewed outside) but inside the TV says something like "Dish 500" or "500+"
= two receivers (322) that look identical but perhaps aren't? Here's where install got messy, to old cable TV lines, botched phone line install, tangled mess
= Don't totally get what an LBN/F (or whatever) is...but our setup on the roof doesn't look like any pix or diagram on the Dish website. We appear to have 2: there's one of these babies that's very big/chunky pointing back at the dish, in a light gray casing/cover (only one "eye" but it's not round, more like a sideways bell-shape) -- and one smaller one that protrudes from it without a small dark gray casing/cover on it
= With all our "switch" and "check switch" prompts we see an SW21
OBSERVATIONS:
* Son's TV runs off exact same cabling, receiver, etc -- and it is just fine, time after time. Even tried to copy/add same settings from his TV to this TV, from the menu button, but this TV seemed to get worse instead of better.
* We didn't do anything physically to this TV or its cabling. We had some wicked windy weather outside, and snow, but wouldn't that have affected son's reception, too? All snow melted the other day, too, in the middle off all this.
* First sign(s) of a problem: Being unable to get ANY LOCAL CHANNELS, and when troubleshooting that, got the local channels but NONE OF THE OTHER/NATIONAL channels. Even lately, when reception suddenly resumes, we can get one or the other downstairs -- never both.
CAVEAT(s)
+ Yep, I am a newbie -- so pardon me if I'm missing something really obvious. But please know that I've tried: all the booting, all the on-screen prompts, instruction book, Dish's tech portal, and the more I read the more confused I get. (Give me PC problems and wireless networking glitches any day...)
+ Admittedly, haven't called Dish yet. Have had trouble on that front, including an initial very botched installation which had to be redone by their quality control folks.
+ One of their fixes says to hit "menu" and/or "view TV" but I can't get unstuck from these two error screens. After having the TV off for a long time, I can sometimes navigate to a real channel, but often as not, you only get the channel/program info in the box up top but NO PICTURE, maybe sound but I can't remember.
Thanks in advance! As I said, our install two years ago was SUCH a mess, that I can't even be sure we have an optimal configuration going on here...
(1) The "502" error message, even after hard/soft booting ("okay" or "enter" or whatever is only option/response -- which keeps dumping us into this second screen:
(2) "Installation Summary" and "test switch" screens:
Can only get/run "Test"/058 -- OR navigate to "Details" and "Help" along the bottom. "Done" is grayed out. When hit "Test, it runs a "1 of 3" test for one satellite -- and never gets around to testing the second (which stays at "running 1 of 1). Upon which I get the above 502 message. About the only thing I'm able to do, by myself, is "remove the satellite connection" and then try/test again (which did a 50-part test for each last night, but still no fix)
SHOWN ON INSTALLATION SUMMARY: one block each, for satellites...
Satellite Input 1 (info in three columns):
Port = 1 2 3
Satellite = 110 121 119
Trans = ok ok ok
Device = Dual Feed Feed
Status = Reception Verified
Switch = DP34
Satellite Input 2 (info in one column):
Port = 1
Satellite = 110
Trans = ok
Device = Feed
Status = Reception Verified
Switch = DP Feed
Below that, two buttons/options:
* SuperDish (which is "checkmarked")
* Alternate (which is not checkmarked or highlighted)
Below that, the three buttons I already referred to:
* Test (highlighted in orange, to select)
* Done (grayed out, can't select)
* Help (white, can select)
BASIC INFO:
= We have a SuperDish (viewed outside) but inside the TV says something like "Dish 500" or "500+"
= two receivers (322) that look identical but perhaps aren't? Here's where install got messy, to old cable TV lines, botched phone line install, tangled mess
= Don't totally get what an LBN/F (or whatever) is...but our setup on the roof doesn't look like any pix or diagram on the Dish website. We appear to have 2: there's one of these babies that's very big/chunky pointing back at the dish, in a light gray casing/cover (only one "eye" but it's not round, more like a sideways bell-shape) -- and one smaller one that protrudes from it without a small dark gray casing/cover on it
= With all our "switch" and "check switch" prompts we see an SW21
OBSERVATIONS:
* Son's TV runs off exact same cabling, receiver, etc -- and it is just fine, time after time. Even tried to copy/add same settings from his TV to this TV, from the menu button, but this TV seemed to get worse instead of better.
* We didn't do anything physically to this TV or its cabling. We had some wicked windy weather outside, and snow, but wouldn't that have affected son's reception, too? All snow melted the other day, too, in the middle off all this.
* First sign(s) of a problem: Being unable to get ANY LOCAL CHANNELS, and when troubleshooting that, got the local channels but NONE OF THE OTHER/NATIONAL channels. Even lately, when reception suddenly resumes, we can get one or the other downstairs -- never both.
CAVEAT(s)
+ Yep, I am a newbie -- so pardon me if I'm missing something really obvious. But please know that I've tried: all the booting, all the on-screen prompts, instruction book, Dish's tech portal, and the more I read the more confused I get. (Give me PC problems and wireless networking glitches any day...)
+ Admittedly, haven't called Dish yet. Have had trouble on that front, including an initial very botched installation which had to be redone by their quality control folks.
+ One of their fixes says to hit "menu" and/or "view TV" but I can't get unstuck from these two error screens. After having the TV off for a long time, I can sometimes navigate to a real channel, but often as not, you only get the channel/program info in the box up top but NO PICTURE, maybe sound but I can't remember.
Thanks in advance! As I said, our install two years ago was SUCH a mess, that I can't even be sure we have an optimal configuration going on here...