My first post!
DishTV family pack here in Connecticut. All fine for three years until six days ago. Random picture freeze and/or audio dropout on all channels. Sometimes random "pixel" block missing. Lasts only a second or two. Happens maybe every 5 to 10 minutes on all stations, day and night. Don't have HD. DP311 box, P417 software. Both satellites green and over 100.
Dish Tech (of course) says my dish needs to be re-aligned for $99. Sure sounds like others are having the same problem.
Hard reset (hold box's power button for 30 secs), power cycle, System Setup (Menu, 6-1-1) accomplish no improvement.
As the problem has been constant for six days, it's obviously not the weather. And as I don't have DVR or a HD it's not hardware. I'm thinking that when folks have the problem and change channels, or do a reset, etc., you think you're "fixing" it when actually the freeze or dropout is so quick it's over before you've really done something.
Maybe the increase in people using HD is "overloading" Dish's output capacity?
Wondering how to fix this. Tech Support doesn't seem to have a clue.
Thanks.
Tom