Hopper - Locks up after 2 hours and reboots. What to do?

[senchin441]

My Hopper and Joey's are experiencing strange problems that just started in the last 48 hours.

After approximately 2 hours of being powered on, the Hopper will lock up. I cannot change to another channel. If I go to a DVR event and attempt to play it, I get Event Code: 00. It will not perform a disk check etc. It's locked. The only thing I can do is press the Reset button to reboot it.

After a reboot, everything seems to be functional again. Does anyone know what Error Code:00 means?

Any assistance would be appreciated.

Thanks,

GM

 

[thomasjk]

Rather than using the Red button pull the plug for 30 seconds and then re-plug. Also try turning off HDMI-CEC. See http://www.satelliteguys.us/threads/324465-New-feature-HDMI-CEC. Some users have reported that dialing the feature helps. I have no idea what Event Code 00 is. If problems persist contact a DIRT rep listed in RED at the bottom of this page http://www.satelliteguys.us/forum.php.

 

[KKlare]

Please check your "Inactivity Timer". Set it to Disable. That's Yellow+Diagnostics+Updates.
Otherwise after it expires it will shut it down.
But that does not sound like your problem as yours is not turned off?
Also check Yellow+HDMI-CEC in the case that something else is turning it off.
-Ken

 

[senchin441]

I think the hard disk is failing. After approximately, 45 minutes and applying those settings, I attempted to change the channel and the system will not change channel. Extremely sluggish response. In addition, things are acting extremely strange. For example on the DVR page it says I have 0% Full with 222 Recordings. In addition the channel I was watching says time left this show at 4488383 days 6hr etc. Something does not look very healthy. So I guess the question is this, is this a hard drive failure or a system failure?

 

[3HaloODST]

Most likely HDD failure. Time to contact DIRT!

 

[JerryDowning]

I have had similar problems since the latest version of software was downloaded
1: Caller ID stops working.
2: Sluggish response.
3: Spontaneous reboots.
4: Spontaneous shutoffs.
The last one I fixed by disabling HDMI-CEC and there have been no more occurrences. The others require a red button reset or a power down reset and then I am good to go for about a week but the problems eventually come back.
It's possible that my Hopper is dying but I have heard about others with similar problems.
I have had no problems with OTA or EHD.

 

[rockinm]

My Hopper is doing the same thing, just freezes up and reboots right in the middle of prime time watching tv in the evenings. I finally called dish today and we 'reset' my hopper. have to wait for it to happen again before they will send me another one. good grief.