I am an installer (1st time h/j) and had the same "smart card not authorized for this receiver" screen 4 times. After about 5 hours at this install, we were able to complete the job.
A couple things I noted for future techs:
- CSR said that doing the reset to factory defaults was correct, but you need to do a reset at the receiver to start the download.
- If something gets srewed up during the hopper install, there is no way to force an update. You either replace receiver or wait 1 hour for an update.
So far the h/j is way under thought out. The good things are install was easier.