I just called and tryed to upgrade from a VIP211 to a 722 DVR. What a waste of time. They advertise a FREE DVR upgrade on there current promo. however they charge you 150 up front then credit you 100 after you install it. Now i know it's been a while since I've had BASIC math but 150 - 100 still leaves 50 over. How does that equate to free? Not to mention the guy on the phone barely spoke clear english.