I was also permanently banned from the dish page for saying dish doesn't listen to it's customers. I was told not to ask for FEARnet again on the dish facebook page and i didn't. but, me saying dish doesn't listen to its customers got me banned.
This statement really bothers me. Banned because a customer says you don't listen to customer's complaints/requests, now that's a real good selling point for Dish. If the customer's statement is false then just add a reply with the facts that Dish does listen. Then the reader has both sides of the issue.
And really, don't ask for Fearnet on Facebook, you have to be kidding. How many here have been told not to ask for every channel in HD, or for RSNs, or for whatever channel a subscriber has a passion for? Is this policy written down somewhere?
Now I am with any moderator erasing posts, locking threads or ban an individual for not being civil on those forums/social sites. There is not a need to be nasty. But if you are civil, there is no harm. Actually companies should encourage this kind of feedback. How better to determine your customers needs/wants is to have feedback.