All four of our Joeys continue to have problems. They work for awhile (after a Hopper reboot) and then won't tune a live channel. It ends up going to the TV Activity screen showing the active tuners in use (with plenty available) or it will say 0 of 0 tuners available at the top and rest blank, or the channel banner will appear at the top but the screen is black with nothing. You have no choice but to go in and reboot the Hopper 3 and wait for everything to come back up. It may work for awhile but then will go out again with the same issues. Tonight the programming guide descriptions disappeared and the AutoHop logo on the recorded shows disappeared and a recorded show didn't offer to AutoHop when it should have.
I have called Dish support three times now. We've done a partial reset, a whole home reset, and the support agent went in and looked at the Hopper through the internet. They just say everything looks fine to them and have never offered to have someone come out and look at things. They've taken notes and submitted it to an engineering department, so I don't know if we just wait to hear from them or what is next? They never offer any type of bill credit for the trouble either...
We have a Hopper 3 with four Joeys--3 wireless, 1 wired. The issue is on all four Joeys. I'm about ready to just cancel it all. We pay $130 a month and have to reboot the Hopper 5 times a day now.
I have called Dish support three times now. We've done a partial reset, a whole home reset, and the support agent went in and looked at the Hopper through the internet. They just say everything looks fine to them and have never offered to have someone come out and look at things. They've taken notes and submitted it to an engineering department, so I don't know if we just wait to hear from them or what is next? They never offer any type of bill credit for the trouble either...
We have a Hopper 3 with four Joeys--3 wireless, 1 wired. The issue is on all four Joeys. I'm about ready to just cancel it all. We pay $130 a month and have to reboot the Hopper 5 times a day now.