Maybe this week I'll do the "the receiver took a dump and wont power up" route and see what happens.
I spoke to both tech help and retention yesterday. The retention guy gave me the best explanation about it. The R22 while it can do HD is still considered a SD receiver according to Directv. They can't "turn the HD on" the R22 like they can other receivers. When the account sees a legit HD receiver (like the H23) then the R22 gets the HD. But the guy also told me that they dont have any R22's so "the computer would send a receiver based on what you have" if the receiver died. If I flat out asked for a HD DVR they would consider it an upgrade.
But here is a question for folks....when I look online at my account under equipment it shows the following
DVR (1st R22)
HD (H23)
DVR (2nd R22)
If you have a legit HD DVR does it say "HD DVR" under the current equipment?
I guess if they send me something I dont like (like god forbid a R16 which is also a SD DVR but not HD compatible) I could refuse it...right?