new directv customer question

[lindenray]

I had to put a credit card and they charge me 25.00.why?and does I get this money back?cause I told it was all free.

 

[JUCJ85]

did you order off directv.com?

And did you get a email type receipt? If so, i would call them, and ask them to check it out for you. It may of been an error on there part.

 

[lindenray]

no they asked for a credit card on the site.wondering why they say its free and got charged 25.00.

 

[lindenray]

I meant yes i order off the website

 

[ftaisawesome]

I remember when I signed up they said there would be some kind of $25 hold charge or something. They said it should never show up. They supposedly credit it back after they verify your credit or something to that effect. At any rate, it didn't show up on mine so, you could be the same way.

If you really are wondering, why not just call customer service and have them explain it to you?

 

[markfp-1]

We can all speculate, but you'd be best just to call and ask.

 

[kcaudiofx]

as Mark stated, its best to call and ask.. But if it is $25.00 EVEN (no change, etc) then it is just a "Hold" (It will come off hold in 2-3 business days) to make sure card is good and valid, why $25? I dont know, thats how Directv does it.. If its $24.xx or $25.xx (change) Directv usually charges $19.95 PLUS tax for "Handling" fee, but if I recall D* Website has been waiving that fee for months now..