I never received an email about a remote. So I thought I'd use the chat feature and ask about our remote. I was told I didn't qualify for a remote, no reason why, I ask, she said the system shows who gets one and and who don't. As I was about to end the chat, she said I could give her my credit card and buy it, then later it would be refunded. I thought that was weird, that's the same as sending one for free. I said never mind, I guess our thank you for being a Dish customer for years is having to buy one.
I did a chat last week about the free remote and they said that i didnt qualify and that promotion was over. The next day they sent me a survey about the chat. I told them i was happy with the agent and the chat but not the results. The next day i got an email saying
Hello Dennis,
It is great to see that you are interested in getting one of our voice command remotes. I would love the opportunity to assist you with this. My name is Adriana with the DISH Survey Response Team.
Dennis, I would like to send you a voice remote absolutely free. In order to set up the order for the
54.0 remote, I would just need your shipping address. You can reply to this email with that information.
If you have any other questions or concerns, please do not hesitate to reach out to me. My contact information is below for your use. Thank you for being the best part of DISH! Have a great day.
Adriana P. Account Support Advanced Rep
Survey Response Team | Hilliard, OH
9:00AM-5:30PM ET Tuesday-Saturday