i had an issue activating a hr23 today just letting you know how i solved it
i'm a directv csr and i just activated my first hr23-700 today. our system didn't automatically add the dvr service to it like it normally would. i'm sure this is something we will soon fix. however, until then if you get one make sure the dvr service works after it's activated. we haven't yet been told how to fix the problem but, after several efforts i finally got it to work. if you have this issue the rep you speak with may not be aware let alone know how to correct it.. so to avoid endless transfers and loads of time on the phone. have them transfer you to tech they may not be aware either so the fix is as follows
tell them to temporarily change the hr23-700 model number to another hddvr model number. once that is changed remove the dvr service from the account and then reactivate it. it tricks the system into thinking it is adding dvr service to example: a hr21-***. once they have removed and reactivated the dvr service on and it's working. tell them to change the model # back hr23-700. since the whole modifying/changing the model number is something we almost never have to do please be patient with them. i sent out a order today to get this glitch fixed so it will be fixed promptly. which means i probably wasted my time letting you all know this. i guess if it helps even one person it was worth it. i just joined the forum today so if anybody has any kind of questions feel free to ask if i don't know right off,i'll get it. remember if it is a account specific question you would have to call or email dtv. thanks for letting me join and i'm looking forward to helping and learning as well.