My installer was a very down to earth guy. I was pleased with his work, he was honest with me and very upfront. He left me his direct cell number and said to call him directly if I have any issues. I've had two issues, one service call and he took care of it (bad H25 causing poor whole home dvr experience). If I call him directly, does he still get paid? Is there any problem with me doing it this way or am I going to have issues with DirecTV?
I scheduled the service call for the whole home DVR issues for Monday. Apparently, he canceled the service call but still came out and took care of the issue. The DTV CSR told me that for each service call, my "warranty" on my equipment will reset for 90 days. Since he canceled the appointment, this doesn't happen. Is this right?
I scheduled the service call for the whole home DVR issues for Monday. Apparently, he canceled the service call but still came out and took care of the issue. The DTV CSR told me that for each service call, my "warranty" on my equipment will reset for 90 days. Since he canceled the appointment, this doesn't happen. Is this right?