My elderly neighbours have decided to get rid of cable and get D*. This is where it gets confusing, They want 3 HR24's one on each tv, plain and simple right? Well my neighbours tell me that when they called D* they where told that all they offer now is whole home DVR, and that they absolutely cannot have just 3 seperate HR24's anymore. What D* wants to give them are 2 HR24s and 1 H24 hooked up via whole home. They are really confused and alittle scared of learning how to use this new set up. They even considered cancelling as it took me 6 months of training them how to use there cable DVR. Thats when I called D* and tryed to explain that they would not use whole home DVR and that they would be throwing $3/month away on nothing, and all they want is the same receiver(hr24) on all 3 of there new HDTV's so that they have to learn how to use it on one tv and will be the same on all. D* would not really talk to me about it because I was not with my neighbours when I called and all we really ended up talking about was them telling me how great whole home dvr is and they even tryed to get me to switch to that platform I told the lady that I do not like to share dvr's and in my house every tv will have there own receiver, then she tells me that all new customers have to go with the whole home set up now. Ive never heard of that before. The install is tomorrow morning sometime between 8am-12pm. There is no way I can be there unless the installer is late as I wont get home until 1pm. My questions are these. 1. Can they tell the installer that all they want is 3 HR24s?(probably not) 2. If 1 wont work
can we go and get a third HR24 from the store and add it to the account? I guess I should have went with my neighbours and bought 3 HR24's and had them installed then called D* to have them sign up. That probably would have been the simple way. Then they tell me about an hour ago that they called Dish( as they want sat of some kind)and E* told them that they can have 3 722k's on there tvs and it would be so much simpler, but what E* didnt tell them was there outrageus DVR fee's. They did not book anything with Dish yet as I told them that D* would be a much better fit for them if they can get the set up they want, so we will see how tomorrow goes.
Thanks for any input you guys can provide.
can we go and get a third HR24 from the store and add it to the account? I guess I should have went with my neighbours and bought 3 HR24's and had them installed then called D* to have them sign up. That probably would have been the simple way. Then they tell me about an hour ago that they called Dish( as they want sat of some kind)and E* told them that they can have 3 722k's on there tvs and it would be so much simpler, but what E* didnt tell them was there outrageus DVR fee's. They did not book anything with Dish yet as I told them that D* would be a much better fit for them if they can get the set up they want, so we will see how tomorrow goes.
Thanks for any input you guys can provide.
