Receiver Issue -

[bobbyb]

Hi
My 1st post, and unfortunately I have a problem to bring to the Forum.
At the Dish - I have a dual LNB's - each feeding a separate SW21
Both lines were brought into the house to feed 2 separate room receivers.
Each receiver has worked fine for almost a year.
This morning, I turned on 1 TV and I received error message 020 - smartcard not compatible with this receiver. The 2nd TV was fine.
I tried booting the faulty receiver - then ran check switch - several times to no avail. I also disconnected the sat in cable and ran check switch - then re-connected and re ran it again. Same problem - error 020 (which I learned thru reading the threads on this site).
Is it the receiver?
Another question: When I checked the 2nd set and it was okay - I left it on while I went into the living room to check the problem receiver. When I disconnected the satellite in cable, it also put the 2nd receiver into "searching for signal" mode. Same issue when I pulled the plug on the non working receiver.

Did I do something wrong or is this how it works - disconnect one and it disconnects the other?

Thanks for taking the time,
bobby

 

[dfergie]

Welcome to SatelliteGuys!
Have you swapped the cables or the SW21 switches?

 

[TheKrell]

Did I do something wrong or is this how it works - disconnect one and it disconnects the other?

No, that's not what should happen. What receivers are these? If legacy, Dish may replace them for free.

 

[boba]

Getting even for the home in ONTARIO it has got to be getting cold up there? A sw21 suggests an old Legacy system what receivers and dish are you using?

 

[bobbyb]

Hi everone,
Thanks Don for getting me squared away.
The receivers are both DP311's Sat's 110 and 119
The switches are SW21's
From each switch, I ran the cable to each receiver.
Check switch several times - Sat verified.
What blew me away was when I pulled the plug on the receiver giving me the error message - the Kid's receiver went into "looking for Sat Signal"

 

[boba]

No, that's not what should happen. What receivers are these? If legacy, Dish may replace them for free.

I don't think DISH is going to replace them in Canada.

 

[bobbyb]

I deal with an Authorized Dish Contractor retailer in Michigan. I have been with them for 16 years.

 

[TheKrell]

If this is a dish 500, I'd throw out the legacy duals and SW21's and replace them with a DP twin. Your receivers will be happy if you do.

 

[aaronwt6]

Pull the card out, wipe the contacts, and re-insert. It sounds to me like the receiver is reading the old internal chip in the receiver instead of the smart card.

 

[boba]

If this is a dish 500, I'd throw out the legacy duals and SW21's and replace them with a DP twin. Your receivers will be happy if you do.

Agree replace the Legacy LNBs, they may not be all of your problem but they will improve your system.

 

[bobbyb]

Thank you everyone that replied. I'm going to start with the card and yes I will replace the duals for sure.
Any idea why when I pull the plug on the living room receiver, it sends the kid's tv into a "search for Sat Signal Mode".
bobby

 

[boba]

Thank you everyone that replied. I'm going to start with the card and yes I will replace the duals for sure.
Any idea why when I pull the plug on the living room receiver, it sends the kid's tv into a "search for Sat Signal Mode".
bobby

Because instead of each receiver powering the system the living room is the only one providing 12 or 18 volts to the LNBs.

 

[bobbyb]

Waited for daylight to look at the install (I did not do it, but I'm learning fast).
The installer put 2 LNB's one for 110 and one for 119 - then ran the cables from the LNB's to 2 SW21's. From the 2 outputs on the SW21's - he ran 2 lines into the house - one to each receiver.
Was this the correct procedure for this type of setup?
I also noticed 1 receiver had 311 and DPro stamped on the card access door - the 2nd receiver had no logo on the front - just the rear.
Is this a mismatch?
Thanks for taking the time for this Newbie - I appreciate it,

bobby

 

[TheKrell]

Yes, that's how a legacy setup is done and it "should" work. The question of the hour is, why did he use legacy duals and external SW-21s rather than any form of twin LNB assembly (with built-in switches)? On my first Dish setup, I had two dishes: a D500 with legacy twin, another D500 with legacy dual for 61.5, and external SW-21's so that my two receivers could see 3 satellites. Why your installer failed to use a twin in the first place is a mystery to me. They're not expensive.

 

[bobbyb]

Thank Krell for replying.
I just did not know enough at the time. This site is opening my eye's fast!
So basically if I remove the 2 LNB's and install a Twin LNB would I need a separator or can I run each existing line from each receiver to Ports 1 and 2 on the Twin?
bobby

 

[Stargazer]

I've used sw-21 quite a bit when they first came out. Later on I started having issues with them on installs so I replaced lnb's and switches all with DP and quit using legacy lnb's when a switch/multiple satellites are required and it solved my problems. Best bet to get the lnb's with switch built in. You can probably get the whole lnb for what a switch would cost.

 

[TheKrell]

So basically if I remove the 2 LNB's and install a Twin LNB would I need a separator or can I run each existing line from each receiver to Ports 1 and 2 on the Twin?

Yes; one line from the twin to each of your 311's. This would work for legacy twins, DP twins, and DPP twins. Since the 311 is a single-tuner receiver, there is no need for a separator. If you are thinking of going with dual-tuner receivers in the future, then a DPP twin would be best. The separator ships with the dual-tuner receiver.

 

[bobbyb]

Got it!! Thank you very much.
I have ordered the twin - expected delivery Monday. Can't wait to rip everything else out.........lol

Thanks to everyone that contributed to helping me.

bobby

 

[TheKrell]

Great. Which twin did you order?

 

[bobbyb]

Hi Krell

I ordered this one - (God I hope its right............)


http://worldwidesatellites.com/dish-pro-plus-twin-lnb-p-567.html