Hi Everyone,
The support forums are back on-line.
Just as an FYI, no one was banned, no one was being punished, it was just that the link needed to be taken off-line while an investigation was going on. This needed to be done and communication of why we took the forums off-line could not be relayed to the public.
We are sorry that this had to happen and we apologize that it seemed "mysterious".
We encourage you all to use the support ticket system for issues that arrise with the software rather than the forum. The support system allows us to share issues with our entire team so that resolution can take place. We do a lot of behind the scenes stuff and we use the support system to do this.
We understand that there is a lot of speculation about certain items, such as registration, licences and the beta testing that was conducted.
You can speculate all you like but do keep in mind that all heresay is exactly that.
An official announcement will be posted shortly about registration and licences, trust me... it won't be as bad as everyone has speculated. Give us a chance to address it rather than getting all upset about it.
No one has had their software "turn off" or "stop working".
No one has had their software "expire"
This is something that will be addressed in an official announcement and is not something to be that upset over.
We will be revisiting our procedures from here on in and you will find that on a go forward basis things will be much better with how we released and develop our products.
For those of you who are not happy with the current Recast product we will be putting the TimeTrax Classic program back on our site for download and you are more than welcome to download and use that till you wish to use Recast. This is something that will take place in the next few weeks. We are not forcing anyone to go to Recast unless they want to.
Please be patient with us as we work very hard to make Recast the product that you will all love to use.
Once again... thanks for supporting us and also being patient with us at the same time. We are not a huge company with endless resources, we are doing the best we can to make things happen.
If we all work together we can make TimeTrax Recast a great product.
If you have ideas for future releases please feel free to open a support ticket and share your ideas with us. They will not go unheard. We will archive all requests and refer to them for future releases.
Thanks
Derek Serianni
TimeTrax Technical Support Manager
The support forums are back on-line.
Just as an FYI, no one was banned, no one was being punished, it was just that the link needed to be taken off-line while an investigation was going on. This needed to be done and communication of why we took the forums off-line could not be relayed to the public.
We are sorry that this had to happen and we apologize that it seemed "mysterious".
We encourage you all to use the support ticket system for issues that arrise with the software rather than the forum. The support system allows us to share issues with our entire team so that resolution can take place. We do a lot of behind the scenes stuff and we use the support system to do this.
We understand that there is a lot of speculation about certain items, such as registration, licences and the beta testing that was conducted.
You can speculate all you like but do keep in mind that all heresay is exactly that.
An official announcement will be posted shortly about registration and licences, trust me... it won't be as bad as everyone has speculated. Give us a chance to address it rather than getting all upset about it.
No one has had their software "turn off" or "stop working".
No one has had their software "expire"
This is something that will be addressed in an official announcement and is not something to be that upset over.
We will be revisiting our procedures from here on in and you will find that on a go forward basis things will be much better with how we released and develop our products.
For those of you who are not happy with the current Recast product we will be putting the TimeTrax Classic program back on our site for download and you are more than welcome to download and use that till you wish to use Recast. This is something that will take place in the next few weeks. We are not forcing anyone to go to Recast unless they want to.
Please be patient with us as we work very hard to make Recast the product that you will all love to use.
Once again... thanks for supporting us and also being patient with us at the same time. We are not a huge company with endless resources, we are doing the best we can to make things happen.
If we all work together we can make TimeTrax Recast a great product.
If you have ideas for future releases please feel free to open a support ticket and share your ideas with us. They will not go unheard. We will archive all requests and refer to them for future releases.
Thanks
Derek Serianni
TimeTrax Technical Support Manager