The countdown and customer relations
I know you're unbelievably busy with more substantial technical matters there at Timetrax, but didn't ANYone think this through before creating the countdown-till-we-don't-know-what-but-it-will-probably-cost-you dialog box?
Think of every action/suspense movie you've ever seen. They write in a countdown until something awful happens to keep people on the edge of their seats. Is that REALLY what you want to do, especially when you're probably going to find a way to cost us more money? If you just charged me I'd be annoyed and get over it. But being aggravated DAY after DAY by this dialog box, clicking over to the website to find the same old unhelpful stuff which lacks even the acknowledgement that you've given in your email that something may or may not happen, wondering what product I would switch to instead... Are these really thoughts and emotions you want me to rehearse repeatedly and forever associate with your otherwise fine product? Do you want me to remember how much time I wasted, looking in forums for answers?
You might want to think this through and resolve it quickly. Tick tick tick...
- Ty