I have had nothing but headaches trying to get voom installed. It started yesterday when I was trying to contact someone to confirm that I was still scheduled for the 16th. Getting through to someone in customer service was imposible. After being on hold for 8 minutes they tell you to call back some other time and hang up. I did this 6 times in my office, plus an other 5 times on my commute home. I pressed 1 for a call back a few times, still waiting. I sent numerous emails that have not been returned either. Pissed off to no end I gave up for a few hours. Last evening I called back and instead of going thru to customer service I went to the sales line. I actually got to speak to a live person. I imediately asked to talk to a supervisor. I was then placed on hold for 15 minutes. I hung up and called back and demanded to talk to a supervisor and not be put on hold. A woman named Shanon came on the line and I told her I needed to get thru to customer service. She put me on hold. After 20 minutes on hold I picked up my cell and called them back, a little irritated I might add, to see what the hell was going on. They were clueless, I was put on hold again. I was now listening to that crap Musak in stereo! It was kind of surreal. An hour passed and I was finally connected to a customer service supervisor. Come to find out they had only taken down my home telephone number, even though I had explained to them when I set up my Install that my cell phone and email were the ways to get a hold of me. The local install company had been trying for 3 days to contact me to confirm but I was never home(no machine) and they didnt have my cell. I called them and was told that I had been bumped from my original date and they could not give me new date/time. I called a direct line to the supervisor I had previously talked to. She got a hold of Installs Inc. and we had a 3 way call. He assured me that he was going to talk to the local company and get me back on the schedule for today. I told him to have some please call me this morning so that I could know if I still needed to take off work. No one called. I called the local install company and left 4 messages. They called me back at my house!!!!! I called Installs Inc and talked to someone who said they had been in contact with the local company today and that they had me scheduled for my original time slot. I leave work, get home and the local company calls my cell finally and say that they dont know if they can get here today. She is also like dont call anyone else (Installs Inc) to tell them your problem, there is nothing they can do to help. So here I sit no voom and now I dont even know if its worth the trouble.
. I lost 2 days of PTO because of VOOM.
