Here is a conversation I had with the Dish CSR online via their chat window. You all should have received and e-mail detailing the promotional offer for VOOM customers, but there were a lot of details missing (from my perspective). Anyway, here is the chat conversation:
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Welcome to Dish TV. Dustin will be right with you.
Dustin
Thank you for choosing www.dishtv.com , this is Dustin, how may I help you?
Hoganlo
Hello...I have a few questions with regard to the promotion for VOOM customers. Can you help in this matter?
Dustin
Yes
Hoganlo
It states that I can get up to 2 811 receivers...Is there a monthly fee for the second?
Dustin
Yes there is a 5.00 fee
Hoganlo
As part of this VOOM promotion, what would the fee be to obtain a single receiver capable of HD with integrated DVR (i.e. 921/942)?
Dustin
$250.00 upgrade fee
Hoganlo
In the fine print it states, <i>"Certain HD channels require an additional dish antenna at a cost of $100 at the time of initial installation."</i> Is that applicable if I still have my VOOM dish mounted, which already points to location 61.5?
Dustin
You would need a new Dish
Hoganlo
Are we allowed to take one 811 and one basic DVR for the two receivers...if so, what is the fee associated with that? (Also $5/month?)
Dustin
5.00 monthly the 811 and the basic receiver will be free.
Hoganlo
So, can you tell me what my total out of pocket would be if I accepted the VOOM promotional offer, taking 1- 811 & 1 - Basic DVR, taking the HD PAK AND VOOM PAK, and Top 180 (if I can't take the Top120) and paying for the whole year in advanced?
Dustin
https://www.dishtv.com/ordervoom.jsp
Dustin
Disregard that
Hoganlo
Okay...did you happen to see my last post?
Dustin
only 100.00 for the 2nd dish to receive the Hd channels
Hoganlo
Yes...but the question is what would the total year cost of service be IF: I accepted the VOOM promotional offer, taking 1- 811 & 1 - Basic DVR, taking the HD PAK AND VOOM PAK, and Top 180 (if I can't take the Top120) and paying for the whole year in advanced? (i.e. total cost to me for service, equipment AND fees)
Dustin
Unfortunately we can only bill you month to month there is no annual plan.
Hoganlo
Really...okay...what would my monthly bill be in that scenario?
Dustin
Give me one moment while I look that information up for you.
Hoganlo
okay thank you.
Dustin
72.98
Hoganlo
Last question...I appreciate the time...does that amount include all of the fees we discussed, or is that after fees are paid upfront?
Dustin
That is with all the fees.
Hoganlo
Okay. Thank you for your time. Bye.
Dustin
Not a problem, thank you for chatting on www.dishtv.com and have a great day!
Dustin left the chat.
Dustin has terminated the chat session.
Powered by SightMax
Welcome to Dish TV. Dustin will be right with you.
Dustin
Thank you for choosing www.dishtv.com , this is Dustin, how may I help you?
Hoganlo
Hello...I have a few questions with regard to the promotion for VOOM customers. Can you help in this matter?
Dustin
Yes
Hoganlo
It states that I can get up to 2 811 receivers...Is there a monthly fee for the second?
Dustin
Yes there is a 5.00 fee
Hoganlo
As part of this VOOM promotion, what would the fee be to obtain a single receiver capable of HD with integrated DVR (i.e. 921/942)?
Dustin
$250.00 upgrade fee
Hoganlo
In the fine print it states, <i>"Certain HD channels require an additional dish antenna at a cost of $100 at the time of initial installation."</i> Is that applicable if I still have my VOOM dish mounted, which already points to location 61.5?
Dustin
You would need a new Dish
Hoganlo
Are we allowed to take one 811 and one basic DVR for the two receivers...if so, what is the fee associated with that? (Also $5/month?)
Dustin
5.00 monthly the 811 and the basic receiver will be free.
Hoganlo
So, can you tell me what my total out of pocket would be if I accepted the VOOM promotional offer, taking 1- 811 & 1 - Basic DVR, taking the HD PAK AND VOOM PAK, and Top 180 (if I can't take the Top120) and paying for the whole year in advanced?
Dustin
https://www.dishtv.com/ordervoom.jsp
Dustin
Disregard that
Hoganlo
Okay...did you happen to see my last post?
Dustin
only 100.00 for the 2nd dish to receive the Hd channels
Hoganlo
Yes...but the question is what would the total year cost of service be IF: I accepted the VOOM promotional offer, taking 1- 811 & 1 - Basic DVR, taking the HD PAK AND VOOM PAK, and Top 180 (if I can't take the Top120) and paying for the whole year in advanced? (i.e. total cost to me for service, equipment AND fees)
Dustin
Unfortunately we can only bill you month to month there is no annual plan.
Hoganlo
Really...okay...what would my monthly bill be in that scenario?
Dustin
Give me one moment while I look that information up for you.
Hoganlo
okay thank you.
Dustin
72.98
Hoganlo
Last question...I appreciate the time...does that amount include all of the fees we discussed, or is that after fees are paid upfront?
Dustin
That is with all the fees.
Hoganlo
Okay. Thank you for your time. Bye.
Dustin
Not a problem, thank you for chatting on www.dishtv.com and have a great day!
Dustin left the chat.
Dustin has terminated the chat session.