D
dacreamy68
Guest
Original poster
Wilt,
I have the same problem with 17-3 in Albany, NY. Ever since the new
software download I can't receive 17-3 which is the HDTV PBS
channel. Called CSR in late August and had a service call soon
after. The installer came out and said I wasn't the only one in the
Albany area to have the problem. The installer said he would forward
the problem to VOOM. It's been over a month and nothing has been
done. Can you look into this?
Thanks,
David--- In VOOM@yahoogroups.com, Wilt Hildenbrand <wilth@o...> wrote:
> I'll get the guys to check into this a bit.
> Thanks,
> Wilt
>
> -----Original Message-----
> From: seattlesatelliter [mailto:seattlesatelliter@y...]
> Sent: Friday, September 17, 2004 2:27 PM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Wilt or others--need advice on receiving 1 out of
17 OTA
> channels.
>
>
> Sorry but this is going to be a bit long winded. Have been a VOOM
> customer since Dec. Had been receiving our local PBS HD ch. on
> subchannel 9-2 after 5 PM (prior to that other daytime programming
in
> SD). PG info always showed up on 9-5 without any picture. (When we
> had a Samsung HD setup prior to VOOM the HD signal came in on 9-5).
>
> However, for the past month and a half since the download of 6.10
> and/or 6.20(we believe) we no longer receive the HD signal on ch.
9.
> At 5 PM 9-2 goes blank and its PG says "Off Air". At that time 9-
5's
> PG now lists programming but no picture. I hadn't dealt with the
> problem for awhile since I'd been sick but last Sat. decided to try
to
> figure things out. Decided to check signal strength ch. by ch. on
9.
> When I got to the 9-2 having started with 9-1 and got to the Current
> Software page we had another freezeup. Did a 10" power button
reboot
> and started with OTA ch. 4 and worked my way up to 9-2 and there was
> the HD program in all its glory! Went back to ch. 4 for about 20'
and
> then back to 9-2 which now displayed "No Signal" again.
>
> Since we hadn't done an OTA scan with the new firmware we gave that
a
> try hoping it would resolve the problem. Afterward we had exactly
the
> same channels as before and still no HD on 9-2 or 9-5.
>
> Have talked to several VOOM CSRs since then and had a service call
> from Installs, Inc. (amazingly on time and professional this
time!).
> Michael from Installs assured us that we had a great signal on ch. 9
> as it was 98 on 9-1, 9-2, 9-3 and 9-4. He and his supervisor
decided
> not to touch the antenna (he'd been sent to see if our OTA antenna
> needed tweaking) and had no idea why we were not receiving an HD
> signal on ch. 9 (of course, since he was here around 11 AM ch. 9 was
> not broadcasting an HD signal although he saw an SD pic on 9-2 and
> "Off Air" on 9-5).
>
> Called VOOM again and the CSR suggested trying to reset the
resolution
> by using the infamous red button behing the door. Did so and did a
> power button reset. After this as soon as the program bar was
> available (couple of min.) 9-5 displayed "KCTS HD" but some time
later
> it had changed to "KCTS D5". Last night we checked for an HD signal
> on 9-2 or 9-5 with no luck.
>
> Forgot to mention earlier that a CSR had insisted we contact ch. 9
to
> make sure they were broadcasting an HD signal. I talked to their
> chief engineer last Mon. morn and was assured that they are from
> 5PM-2AM daily. They should know what they are doing as they were
the
> 3rd station in the US to broadcast in HD.
>
> Called and talked to a supervisor at VOOM a short time ago.
Described
> the problem in detail. She said we shouldn't be getting ch. 9 at
all
> since it wasn't listed on antennaweb. (I'll have to check that out
> but the last time we downloaded the stations ch. 9 was indeed
there.)
> Basically, since it isn't shown there we are out of luck. She said
> that she would send the problem in for research and will get back to
> us by phone within 72 hours.
>
> Sorry, I don't get it. 9-1, 9-2, 9-3 and 9-5 are all listed on
VOOM's
> PG and we received it from last Dec. until early Aug. and now it's
not
> available? Is it possible that the new firmware isn't recognizing
> 9-5? Maybe 9-5 is listed as a premium channel for which we haven't
> paid? I know all the premium channels are off the satellite but....
>
> Any ideas? We've run out on this end.
>
> Watching HDTV via VOOM (only) under partly cloudy Seattle skies,
Gill
>
>
>
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oups/S=1705036932:HM/EXP=1095532046/A=2128215/R=0/SIG=10se96mf6/*http:
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I have the same problem with 17-3 in Albany, NY. Ever since the new
software download I can't receive 17-3 which is the HDTV PBS
channel. Called CSR in late August and had a service call soon
after. The installer came out and said I wasn't the only one in the
Albany area to have the problem. The installer said he would forward
the problem to VOOM. It's been over a month and nothing has been
done. Can you look into this?
Thanks,
David--- In VOOM@yahoogroups.com, Wilt Hildenbrand <wilth@o...> wrote:
> I'll get the guys to check into this a bit.
> Thanks,
> Wilt
>
> -----Original Message-----
> From: seattlesatelliter [mailto:seattlesatelliter@y...]
> Sent: Friday, September 17, 2004 2:27 PM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Wilt or others--need advice on receiving 1 out of
17 OTA
> channels.
>
>
> Sorry but this is going to be a bit long winded. Have been a VOOM
> customer since Dec. Had been receiving our local PBS HD ch. on
> subchannel 9-2 after 5 PM (prior to that other daytime programming
in
> SD). PG info always showed up on 9-5 without any picture. (When we
> had a Samsung HD setup prior to VOOM the HD signal came in on 9-5).
>
> However, for the past month and a half since the download of 6.10
> and/or 6.20(we believe) we no longer receive the HD signal on ch.
9.
> At 5 PM 9-2 goes blank and its PG says "Off Air". At that time 9-
5's
> PG now lists programming but no picture. I hadn't dealt with the
> problem for awhile since I'd been sick but last Sat. decided to try
to
> figure things out. Decided to check signal strength ch. by ch. on
9.
> When I got to the 9-2 having started with 9-1 and got to the Current
> Software page we had another freezeup. Did a 10" power button
reboot
> and started with OTA ch. 4 and worked my way up to 9-2 and there was
> the HD program in all its glory! Went back to ch. 4 for about 20'
and
> then back to 9-2 which now displayed "No Signal" again.
>
> Since we hadn't done an OTA scan with the new firmware we gave that
a
> try hoping it would resolve the problem. Afterward we had exactly
the
> same channels as before and still no HD on 9-2 or 9-5.
>
> Have talked to several VOOM CSRs since then and had a service call
> from Installs, Inc. (amazingly on time and professional this
time!).
> Michael from Installs assured us that we had a great signal on ch. 9
> as it was 98 on 9-1, 9-2, 9-3 and 9-4. He and his supervisor
decided
> not to touch the antenna (he'd been sent to see if our OTA antenna
> needed tweaking) and had no idea why we were not receiving an HD
> signal on ch. 9 (of course, since he was here around 11 AM ch. 9 was
> not broadcasting an HD signal although he saw an SD pic on 9-2 and
> "Off Air" on 9-5).
>
> Called VOOM again and the CSR suggested trying to reset the
resolution
> by using the infamous red button behing the door. Did so and did a
> power button reset. After this as soon as the program bar was
> available (couple of min.) 9-5 displayed "KCTS HD" but some time
later
> it had changed to "KCTS D5". Last night we checked for an HD signal
> on 9-2 or 9-5 with no luck.
>
> Forgot to mention earlier that a CSR had insisted we contact ch. 9
to
> make sure they were broadcasting an HD signal. I talked to their
> chief engineer last Mon. morn and was assured that they are from
> 5PM-2AM daily. They should know what they are doing as they were
the
> 3rd station in the US to broadcast in HD.
>
> Called and talked to a supervisor at VOOM a short time ago.
Described
> the problem in detail. She said we shouldn't be getting ch. 9 at
all
> since it wasn't listed on antennaweb. (I'll have to check that out
> but the last time we downloaded the stations ch. 9 was indeed
there.)
> Basically, since it isn't shown there we are out of luck. She said
> that she would send the problem in for research and will get back to
> us by phone within 72 hours.
>
> Sorry, I don't get it. 9-1, 9-2, 9-3 and 9-5 are all listed on
VOOM's
> PG and we received it from last Dec. until early Aug. and now it's
not
> available? Is it possible that the new firmware isn't recognizing
> 9-5? Maybe 9-5 is listed as a premium channel for which we haven't
> paid? I know all the premium channels are off the satellite but....
>
> Any ideas? We've run out on this end.
>
> Watching HDTV via VOOM (only) under partly cloudy Seattle skies,
Gill
>
>
>
> Yahoo! Groups Sponsor
>
> ADVERTISEMENT
>
>
<http://us.ard.yahoo.com/SIG=129gqq9ev/M=295196.4901138.6071305.300117
6/D=gr
>
oups/S=1705036932:HM/EXP=1095532046/A=2128215/R=0/SIG=10se96mf6/*http:
//comp
> anion.yahoo.com> click here
>
> <http://us.adserver.yahoo.com/l?
M=295196.4901138.6071305.3001176/D=groups/S=
> :HM/A=2128215/rand=713000499>
>
>
> _____
>
> Yahoo! Groups Links
>
>
> * To visit your group on the web, go to:
> http://groups.yahoo.com/group/VOOM/
>
>
> * To unsubscribe from this group, send an email to:
> VOOM-unsubscribe@yahoogroups.com
> <mailto:VOOM-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service
> <http://docs.yahoo.com/info/terms/> .
>
>
>
>
> [Non-text portions of this message have been removed]
------------------------ Yahoo! Groups Sponsor --------------------~-->
Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar.
Now with Pop-Up Blocker. Get it for free!
http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
