What department to ask for when calling in to lower bill

[lenjack]

Long time subscriber. I'd prefer not to ask for retention right from the start. I seem to recall, the last time I did this, I got transferred to "Loyalty". Took 10 minutes, with no hassle, and worked nicely.

 

[rapidturtle]

Just called to check on contract end date and got offered $40 off per month. Just play dumb and ask if your still under contract.

 

[lenjack]

Not under contract.

 

[Jimbo]

Not under contract.

But they don't know that you know that ...

 

[lenjack]

Your point being? It's to my advantage not being under contract if they know it, isn't it?

 

[Tampa8]

Your point being? It's to my advantage not being under contract if they know it, isn't it?

Not if they do not know you know you are not under contract. By asking it can be inferred you are thinking of switching, by answering they now know you that you are aware you are not under contract.

 

[bwarning]

Just got $63.00 credit for the next 3 months, then $30.00 a month for the next 18. Was also offered season ticket for $100.00 but turned that down.

 

[Jimbo]

Just got $63.00 credit for the next 3 months, then $30.00 a month for the next 18. Was also offered season ticket for $100.00 but turned that down.

You must not be an NFL fan ... Thats a steal for $100.

 

[bwarning]

You must not be an NFL fan ... Thats a steal for $100.

Already get almost all the games, Have Chicago locals plus I have the New York and LA big four

 

[drickles]

Called Friday as I am no longer under contract. Nicest customer service rep I've talked to in a long time. Had a pleasant 10 minute conversation. $50 off each month for 12 months. NFL Sunday ticket for free.

 

[RobertSM]

Been a customer since 2004. My package went up to $99 a month last month, so I called and they offered me $40 off a month and the NFL Sunday ticket for $100


Sent from my iPhone using SatelliteGuys mobile app

 

[brad2388]

What package does everyone have? I only got 5 dollars offered and 100.00 for nfl

 

[Jimbo]

What package does everyone have? I only got 5 dollars offered and 100.00 for nfl

Keep in mind, the ST full price is about $ 360 ...
Those getting ST for free or even a $100 are doing pretty well in my opinion.

 

[clownin72]

Called last night, the guy was awesome got the 50 off for 12 mos and free Sunday ticket

 

[noonespecial]

Call, and tell them "blah blah blah" offered you a good deal and that you'rethinking about cancelling. The department you want to be transferred to is "retention"

people with many boxes or the 24 dollar a month dvr fee get better deals, but anyone out of contract can get something.