Bugs Page |
ON
Dish Network's new website has an official Bugs area, and an
official method for reporting bugs.
I'm quite willing to let them keep track of the reported bugs, so I'll probably
close this page.
Dish Network Receiver Software Versions
How to decode Echostar receiver serial
numbers
Dishplayers have become quite a bit less buggy with receiver software version
v112. If your Dishplayer hasn't received this upgrade, turn it off from the
remote, and let it sit overnight. Examination of the receiver info screen under
Settings->diagnostics will show you if your Dishplayer took the upgrade.
Reported fixed are most if not all of the Switch error bugs, and it seems that a
number of lesser bugs have been made less frequent. Many Dishplayer owners are
still reporting a popping on the left channel. Echostar recently upgraded the
product status to "stable", although we're not quite sure what that means, it
seems evident that Echostar has removed it from the critical list.
Recent reports indicate
that the annoying "getting information" bug has been tracked down, and
eliminated in a new WebTV client release still under test.
Most other Echostar receivers are relatively stable as of July 2000. More
blackouts have been reported especially from 4000 owners using SW V6.75, many
have reported incidents are reduced by resetting the receiver by unplugging it
for several minutes.
9/24/00 PQ problems on
x700 and x800 receivers
Recent changes in some compression systems at Echostar have caused a few more
blackouts recently, sometimes on receivers which had never before exhibited this
particular bug. This is a transient issue, and Echostar recently replied with
the following statement.
"The effect many posters here are seeing is a side effect of some recent
improvements EchoStar has made to our compression gear in an effort to enhance
picture quality and performance. While the problem is visible on certain models
of our receivers, the cause has been isolated to a bug in the compression
techniques used at our uplink facility. The receivers exhibiting the symptoms
are NOT at fault. We are currently testing the fix for the bug and expect to
have it resolved within a week.
As we incorporate this fix into our compression equipment, these effects should
be eliminated. Mike Dugan and the EchoStar team have given this corrective
action the highest priority and wish to assure you all that we are working hard
to eliminate the cause. We will notify the forum administrators when the fix is
implemented. We appreciate your feedback and welcome your detailed email
comments (i.e. channel number, time of problem, receiver model, problem
description) at
dishquality@echostar.com. We appreciate your patience and apologize for any
inconvenience."
The new 4900 has been reported to exhibit a few bugs related to channel
selection, but the product has been fairly stable.