Dish courtesy call

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Larrykay

SatelliteGuys Family
Original poster
Aug 30, 2005
94
0
Just got a call from Dish saying that they have noticed that I have been having signal strenth issues with my VIP 622. Is this normal that they monitor my system? They asked if I having been having any signal loss. Or bad weather in my area. I did'nt know that Dish cared that much about me.
They asked if they could send someone out on Dec. 25 I declined saying no one should work on Christmas day ,the girl laughed (Sounded like she was from India) So we resceduled on Dec. 28th. Anyone have any thought on this?
Thanks
 
unless you've worked with Dish techs before, don't let them in your house. Sounds like a scam

and no they cant see your signal strength on the receiver. Hell they dont even know where the box is. All they have is your address but you can move the box where ever you want to :)
 
Its possible it was a missdirected call or the india call center was looking through accounts, have you called up anytime within the last few months about signal issue? The only other thing I can think of besides what others have posted is that the receivers can be told to dial out with a system diagnostic from what I was told when I workd for dish but it would only happen with the permission of the customer and only come about as an option during a telephone call for help.
 
If you have not called lately complaining....call and cancel that dec 28th app.....sounds like fraud.
 
I wonder if it was someone trying to figure out if you were going to be in town for Christmas (so they could rob your house)?
 
do you have caller id??? did you get a phone number i would also call the main dish network umber to see if they have a record of anyone calling you and setting up an appointment
 
The newest generation DVRs capture a heck of a lot of diagnostic info, and they have the capability of sending it back for analysis. With a broadband connection, the amount of information they can send during a "phone home" event increased several orders of magnitude.

Whether or not anybody at the other end is actually doing anything with the information, is anybody's guess.
 
Larry, check out my similar post here: http://www.satelliteguys.us/dish-hd-discussions/117913-call-dish-someone-regarding-015-error.html

After some investigation it turns out it is completely legitimate. My wife, like you , was skeptical and thought it was a scam. However, a call back to Dish confirmed that they made the initial call. Our signal loss was due to a neighbors evil mutant fast growing banana tree - which has since (with permission) been trimmed back and resolved the issue.

We still have the "free re-aim your dish" offer noted on our account in case it becomes an issue again. One responder to my thread (think he's a local dish contractor) suggested, whenever someone calls you claiming to be Dish with an offer, have them annotate the offer on your account (make a note), and - if you're interested - call Dish later with a known legit number and have them retrieve the account note. This will still let you take advantage of the offer and give you peace of mind that it was legitimate.
 
it is legitimate. the receivers do infact call in and report signal strengths and how many times signal has been lost. it also notes remote addresses, if the reciever is locked protected, the mode it is in, and even the correct channel setting for tv2. this allows the techs over the phone to know more about your reciever when you call in. say you get a new tv2 remote in the mail, need help addressing it to the rec, they can now tell right away what the address is and help you program it without having to go to the other room where tv1 is. plus, they do monitor signal loss, and offer free courtesy calls. it is good practice(with any company you do business with) to follow up afterwards and call the company back on their main line to make sure any offers are legit, but this offer recieved is real. ever had directv or your cable company inform you of problems and offer a free service call to rectify it? (i am not tyring to make a pitch here, i am really serious with that question. i dont know if they practice it or not).
 
Pepper said:
The newest generation DVRs capture a heck of a lot of diagnostic info, and they have the capability of sending it back for analysis. With a broadband connection, the amount of information they can send during a "phone home" event increased several orders of magnitude.

Whether or not anybody at the other end is actually doing anything with the information, is anybody's guess.
Click to expand...

Exactly what I was thinking. With broadband connections, they can upload the logs from the receivers but those diagnostics are not very accurate anyway.

They broke the "Lost signal" diagnostics several software updates ago. It's always a very high number. I stopped monitoring because of that, I used to see 0s all across but not anymore.:mad:
 
I did call call the number that came up on my caller ID and sure enough it was indeed Dish that called. They must be able to monitor the equipment remotely. I did some signal strenth diagnostics and they were low but it was also noted that do to new software, signal strenth would appear to be lower. If the strenth stayed in the green it was OK if red there would be a problem. Gee a gift from Charlie and who said he was evil. Now all we need is more HD channels
Merry Christmas all
 
yes, they monitor via phone line or broadband connection, if your signal is below the threshold for certain transponders/satellite for your area, they will call to set up a service call, and troubleshoot over the phone. This increased monitoring, is projected to help reduce churn, because they have the ability to see reduced signal which can reduce escalated service problems in the future.
This is legit, and if you have issues, take the free service call, they may find other stuff wrong with your system that can be fixed to prevent later issues, and besides it is free and doesn't cost you anything
 
I think it's great they are doing this. It's nice from a customer service standpoint, and it will allow them to fix potential problems before customers get irritated and switch providers.
 

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