Well I finally got my Roku box today via Fed Ex. It was sent overnight from yesterday. Of course no HDMI cable like I was promised. So I did a chat and got Austin G. who talked with a supervisor and said that hthey would send me a HDMI cable and waive the $10.00 charge for it??? and it would be delivered in 4-5 days. I told him the 4-5 days was unacceptable. That I was promised the HDMI cable on 7/2 and the Loyalty Dept assured me on two other calls that the HMDI cable was shipped out. This was even verified yesterday by Adrian of the Loyalty Dept. So he Austin G puts me on hold and speaks to his supervisor again. He comes back and tells me that they will ship the cable overnight to me...for a $20.00 charge! I told him no way! I said the cable was part of the package Dish offered me for the AMC fiasco, and I can't use the Roku without that cable. Dish is the one that screw up mailing it out and I'm not about to pay for their error. Back on hold while he spoke to his supervisor again...When he came back he advised me the cable would ship overnight, free of charge. I thank him for his help in this matter and sent in a glowing complement on him after the chat.
Now before anyone thinks I'm rather petty for wanting a HDMI cable shipped overnight for free, specially when I can get one for $3.00 at MonoPrice...But it's the principle. It was part of the offer Dish made. Why offer it if you're not going to follow through. I get the feeling that Dish was caught a little off guard with the free Roku offer along with adding in an HDMI cable (which is probably a large profit item for them,) and they dropped the ball on a good portion of these offers. Anyway, Austin G was one of the best CSRs I ever had from Dish.
Ghpr13
