ALoha,
It's 11.22 pm here in Hawaii and as I look down at my IPhone I see I have been on hold by Dish's Advanced Technical Support for 1 hour and 31 minutes. Incredible!
Called Dish with a problem with error code 743 showing up on several Starz HD Channels, the rep was polite, but more politely, incompetent. Her name was Denise. Denise passed me on to Alex (female) who was her supervisor and she was even more problematic. She told me the Federal Government or the State of Hawaii had determined that these HD channels should be blocked from viewing in my area. So Starz HD, Starz west HD etc. can't be viewed, but that I could watch the Standard def versions. I asked to pass on up the ladder to Advanced Technical Support and low and behold I got to speak with a true brain trust in the person of Bill. Bill is foreign but he could Hablo engrish purty gud, but he couldn't think in engrish too well. He also told me that the Federal Government or the State of Hawaii had determined that these channels could not be viewed in my area. He put me on hold several times, each time returning as if he had some great revelation but all he had was the same story. About now I realized that Dish Advanced Technical Support isn't really that advanced.
Now here's the problem...
While watching a channel, pull up the guide, select Starz West from the menu.
The receiver makes no effort to retune but immediately flashes an error message 743 This program is not available for viewing in your area. Select "OK" to go back, or select "HELP" for more information.
Let me check...I am at 1 hour 45 minutes on hold. Do you think that this hold thing is in their book of Advanced Technical Solutions?
WIX
It's 11.22 pm here in Hawaii and as I look down at my IPhone I see I have been on hold by Dish's Advanced Technical Support for 1 hour and 31 minutes. Incredible!
Called Dish with a problem with error code 743 showing up on several Starz HD Channels, the rep was polite, but more politely, incompetent. Her name was Denise. Denise passed me on to Alex (female) who was her supervisor and she was even more problematic. She told me the Federal Government or the State of Hawaii had determined that these HD channels should be blocked from viewing in my area. So Starz HD, Starz west HD etc. can't be viewed, but that I could watch the Standard def versions. I asked to pass on up the ladder to Advanced Technical Support and low and behold I got to speak with a true brain trust in the person of Bill. Bill is foreign but he could Hablo engrish purty gud, but he couldn't think in engrish too well. He also told me that the Federal Government or the State of Hawaii had determined that these channels could not be viewed in my area. He put me on hold several times, each time returning as if he had some great revelation but all he had was the same story. About now I realized that Dish Advanced Technical Support isn't really that advanced.
Now here's the problem...
While watching a channel, pull up the guide, select Starz West from the menu.
The receiver makes no effort to retune but immediately flashes an error message 743 This program is not available for viewing in your area. Select "OK" to go back, or select "HELP" for more information.
Let me check...I am at 1 hour 45 minutes on hold. Do you think that this hold thing is in their book of Advanced Technical Solutions?
WIX